Experienced Full Stack Customer Success Manager – SAP Academy for Customer Success – Chicago (HYBRID)
At arenaflex, we're on a mission to empower individuals to bring out their best and help the world run better. Our company culture is built on collaboration, a shared passion for innovation, and a commitment to creating a workplace that values diversity, flexibility, and purpose-driven work. We're dedicated to building a foundation for tomorrow, where everyone can thrive and realize their full potential. As a key member of our SAP Academy for Customer Success, you'll have the opportunity to work directly with customers, guiding them through their business journey with our solutions. As an Experienced Full Stack Customer Success Manager, you'll be responsible for increasing customer satisfaction, retention, renewals, references, and upsells for Cloud products within your assigned solution portfolio. You'll oversee key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement.
About arenaflex
arenaflex is a global leader in the technology industry, dedicated to helping businesses run better. Our company culture is built on collaboration, innovation, and a commitment to creating a workplace that values diversity, flexibility, and purpose-driven work. We're passionate about empowering individuals to bring out their best and make a meaningful impact in the world.
The SAP Academy for Customer Success
The SAP Academy for Customer Success is a global development program designed for talented individuals who are early in their careers. Our program offers a unique opportunity to learn from experienced professionals, gain practical experience, and develop the skills and knowledge needed to succeed in a customer-facing role. Upon successful completion of the program, you'll move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.
Key Responsibilities
As an Experienced Full Stack Customer Success Manager within the SAP Academy for Customer Success, you'll be responsible for:
- Working directly with customers to guide them through their business journey with our solutions
- Increasing customer satisfaction, retention, renewals, references, and upsells for Cloud products within your assigned solution portfolio
- Overseeing key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement
- Serving as the strategic point of contact for the customer within the assigned solution portfolio
- Leveraging appropriate resources across arenaflex functions to maintain overall customer health
Focus Areas
As a CSM, you'll have the opportunity to work with various focus areas, including:
- SAP Finance & Spend Management (F&S) – Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency
- SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management
What We Offer
At arenaflex, we're committed to creating a workplace that values diversity, flexibility, and purpose-driven work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Our company culture is built on collaboration, innovation, and a commitment to creating a workplace that values diversity, flexibility, and purpose-driven work.
Benefits and Perks
* Competitive salary range: $78,000 - $180,700 USD
- Variable incentive target: dependent on company and personal performance
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) matching program
- Flexible work arrangements, including remote work options
- Professional development opportunities, including training and mentorship programs
- Recognition and rewards for outstanding performance
Work Environment and Culture
At arenaflex, we're committed to creating a workplace that values diversity, flexibility, and purpose-driven work. Our company culture is built on collaboration, innovation, and a commitment to creating a workplace that values diversity, flexibility, and purpose-driven work. We're passionate about empowering individuals to bring out their best and make a meaningful impact in the world.
Compensation Range Transparency
arenaflex believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating our commitment to pay equity. We provide the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role.
Equal Employment Opportunity
arenaflex is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with arenaflex and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
How to Apply
If you're passionate about empowering individuals to bring out their best and make a meaningful impact in the world, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or references. Apply to this job
Requisition ID:
431737 |
Work Area:
Sales |
Expected Travel:
0 - 50% |
Career Status:
Graduate |
Employment Type:
Regular Full Time |
Additional Locations:
#LI-Hybrid
Nearest Major Market:
Chicago
Job Segment:
Logistics, Supply Chain Manager, SAP, Supply Chain, Operations, Technology, Customer Service Apply for this job