Experienced Customer Service Representative – Hybrid Role at arenaflex

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive top-notch support and care. If you're passionate about delivering outstanding service, resolving complex issues, and building strong relationships, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions and products that empower our customers to achieve their goals. With a rich history of innovation and a commitment to excellence, we're proud to be a trusted partner to our customers. Our team is passionate about making a difference, and we're looking for like-minded individuals to join our dynamic team.

Job Summary

We're seeking an experienced Customer Service Representative to join our team in Vernon Hills, IL. As a hybrid role, you'll work 3 days onsite and 2 days remote/week, providing exceptional support to our customers via various channels. If you're a customer-centric individual with a passion for delivering outstanding service, we encourage you to apply.

Responsibilities

As a Customer Service Representative at arenaflex, you'll be responsible for:

• Engaging with our sales reps and B2B customers via various methods, addressing their inquiries, concerns, and requests in a timely and professional manner.
• Providing accurate and detailed information about our products, services, pricing, and promotions.
• Assisting customers in order status, tracking shipments, and processing returns or exchanges.
• Troubleshooting and resolving order issues, collaborating with internal teams as needed to ensure swift resolutions.
• Documenting all customer interactions and maintaining accurate records in our system.
• Proactively identifying opportunities to enhance the customer experience and contribute to process improvements.
• Educating customers on product features and usage to maximize their satisfaction and engagement.

Qualifications

To be successful in this role, you'll need:

• 3+ years of call center customer service, sales support, or B2B Account Management experience.
• High School (or equivalent) with some college preferred.
• Strong Excel skills; SAP experience preferred.
• Effective communication skills – verbal and written.
• The ability to remain positive and focused under pressure.
• Diplomatic handling of interactions.
• Effective problem-solving skills – quick on your feet and able to think outside the box.
• Ability to multi-task and prioritize work with a sense of urgency.
• Familiarity with PC systems for order placement, pricing, and distribution.

What We Offer

At arenaflex, we believe in taking care of our associates. Here are some of the benefits we offer:

• A comprehensive benefits package, including medical, dental, life, disability, and business travel insurance, flexible spending accounts, EAP, stock purchases, and vacation/sick days/parental leave, after 30 days of employment.
• A 401(k) plan with company contribution after three months of employment.
• Associates are vested in the RPM Pension plan after completing five years of service.
• 9 paid holidays and two floating holidays per year.
• Eligibility to earn two weeks of vacation and four sick days on an annualized basis.
• Subsidized breakfast and lunch at the corporate campus, plus complimentary coffee and tea.

Work Environment and Company Culture

At arenaflex, we're committed to creating a positive and inclusive work environment that fosters growth, innovation, and collaboration. Our team is passionate about making a difference, and we're looking for like-minded individuals to join our dynamic team. As a hybrid role, you'll have the opportunity to work from home two days a week, while still being part of a vibrant and supportive team.

How to Apply

If you're a customer-centric individual with a passion for delivering outstanding service, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class. Apply to this job Apply for this job