Job Title: Remote Client Services Manager - Drive Success and Deliver Exceptional Results

Join our team as a Client Services Manager and play a vital role in delivering market-changing benefits technology and services to our clients! We're seeking a highly skilled and experienced professional to lead our team in providing exceptional client experiences and driving business success. As a Client Services Manager, you will be responsible for managing a team of client service professionals, ensuring seamless delivery of client projects, and identifying areas for improvement. This is a remote opportunity, offering a competitive salary range of $60,000 to $119,000 per year, depending on your education, experience, and skills.

At Businessolver, we've been perfecting our craft since 1998, and our commitment to client delight has earned us a reputation as a leader in the industry. Our secure SaaS platform and service-oriented culture provide the foundation for our success, and we're looking for talented individuals like you to join our team. As a Client Services Manager, you will be responsible for:

• Leading client meetings, including escalation discussions, and ensuring proactive engagement with internal teams
• Reviewing and analyzing client deliverables, identifying trends and areas for improvement, and providing operational performance reports to client leadership
• Collaborating with Directors, AVP's, and Client Services Leads on special projects and serving as a point of escalation for client deliverables
• Managing and developing team members, conducting regular 1:1's, and ensuring successful execution of assigned tasks
• Supporting the transition of new clients and ensuring new team member training is completed
• Operating as a domain leader and driving results with urgency

To be successful in this role, you'll need:

• 5-7 years of direct industry or equivalent experience
• 3+ years of team lead/management experience
• Experience with delegation, directing, and leading change, as well as managing quality and a customer service mindset
• Strong leadership communication and fact-based management skills
• Ability to drive results with urgency and prioritize workload management across large projects and teams

In return for your skills and experience, you'll receive a comprehensive benefits package, including eligibility to participate in our annual bonus incentive plan. You'll also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional results and making a difference in the industry.

At Businessolver, we're committed to maintaining a culture that challenges each employee to perform at the top of their game – and have fun doing it! We're an Affirmative Action and Equal Opportunity Employer, and we welcome applications from diverse candidates. If you're looking for a new challenge and are passionate about delivering exceptional client experiences, we encourage you to apply.

Apply now and join our team of talented professionals!