Customer Experience Sales Agent
Dealership: L0397 Driveway Home OfficeLithia & DrivewayLithia & Driveway (NYSE:LAD) is the largest automotive retailer in the U.S. and was named a 2022 Oregonian Top Workplaces award winner.
We are one of the fastest-growing companies on the Fortune 500 (#140 for 2024). With over 330+ dealerships worldwide representing over 50 brands in 3 countries!We're Hiring! Sell Agent – Customer ExperienceSchedule: Tues-Sat, or Sun-Thurs. shift option available (9:00am-6:00pm)Pay: $22.00/hr. + BonusLocation: 14900 Landmark Blvd. Dallas, TX.The Sell Agent – Customer Experience is responsible for delivering customer website support and coordinating customer vehicle purchases.Responsibilities
- Driveway website concierge/brand promise expert:
- Customer Concierge
- Answers questions and helps move the digital transaction process forward
- Coordinates virtual inspection using our inspection application
- Coordinates pick-up of purchased vehicle from customer’s home.
- Communicate effectively with customers through chat, phone, and CRM/email
- Maintain activity log
- Other duties as assigned
- Experience in customer service and/or Sales is preferred
- Auto industry experience is a plus, but not required
- Strong attention to detail
- Excellent communication skills
- Time management
- Active listening skills
- Critical thinking
- Does the right thing, takes action and adapts to change.
- Self-motivates, believes in accountability, focuses on results, makes plans and follows through
- Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
- Thrives on a team, stays positive, lives our values
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs