[Remote] TCP Operations Director/Manager - Value Creation GTM

Note: The job is a remote job and is open to candidates in USA. Terminus Capital Partners is seeking a Director/Manager for Value Creation in Go-To-Market (GTM) to lead commercial due diligence and drive post-close value creation across Sales, Marketing, and Customer Success for portfolio companies. The role involves strategic advisory and hands-on execution, partnering closely with deal teams and portfolio leadership to enhance revenue growth and implement scalable GTM practices.

Responsibilities

• Lead front-of-house diligence workstreams, building a clear, data-backed point of view on revenue quality and growth potential
• Build clear investment theses around growth and defensibility
• Identify quick wins and medium-term value levers, with rough sizing and confidence
• Translate diligence findings into an actionable Value Creation Plan (VCP) - GTM section, including: A prioritized roadmap spanning the first 100 days and the 12-24 month horizon
• Revenue growth initiatives - new logo motion, expansion and retention plays, channel and partnership moves
• Sales organization improvements - coverage model, role design, comp plan refinements
• Marketing strategy shifts - demand generation engine, positioning, brand and content
• Customer Success and retention improvements - health scoring, intervention motions, expansion playbooks
• Partner with finance and investment teams on revenue modeling, growth assumptions, and KPI tracking tied to TCP value creation plans
• Ensure tight alignment across: The investment thesis and the value creation plan, CEO and executive team - establishing early alignment pre-close wherever possible
• Support or directly lead execution of priority initiatives inside portfolio companies. Typical workstreams include: Sales organization redesign - territories, role definition, quota setting, compensation plans
• ICP refinement and segmentation - tightening the target customer profile and aligning the GTM motion around it
• Pipeline generation engine - SDR build-out, marketing alignment, outbound and ABM motions
• Pricing and packaging redesign - value-based pricing, plan architecture, monetization levers
• Customer Success model - retention playbooks, upsell and cross-sell motions, segmentation of CS coverage
• RevOps and data infrastructure - pipeline hygiene, forecasting discipline, KPI definitions, reporting cadence
• Act as a trusted partner to portfolio company CEOs, CROs, and CMOs, while maintaining the rigor expected by the Operating Partner, Deal team and Investors
• Establishing a working cadence with portfolio leadership that balances support and accountability
• Owning the GTM KPI dashboard at the portfolio level, with focus on ARR growth, net retention, CAC efficiency, and pipeline coverage
• Leading regular progress tracking against the VCP - milestones, leading indicators, and value realization
• Escalating issues early with a proposed solution, not just a flag
• Create standardized reporting that can be leveraged across multiple portfolio companies
• Codify learning across deals into reusable assets that compound value across the portfolio: GTM playbooks covering the most common transformation patterns (sales redesign, pricing, pipeline build, CS uplift)
• Sales and Customer Success maturity frameworks for diagnosing portfolio companies quickly
• Standardized KPI dashboards and definitions to enable cross-portfolio benchmarking
• Repeatable diligence templates and frameworks to compress cycle time on subsequent deals
• Contribution to TCP-wide AI and GTM enablement initiatives
• Identify and deploy AI use cases across the front office of portfolio companies

Skills

• 5 - 10 years of experience in at least one or more of the following tracks: Operating roles in B2B SaaS - CRO, VP/Director Sales, VP/Director Growth, or equivalent senior commercial leadership
• PE portfolio operations or value creation team experience
• Strong background supporting B2B SaaS or recurring‑revenue business models
• Comfortable working in fast‑moving, lean environments with high ownership
• Strong exposure to B2B SaaS or software business models and fluency in the core metrics: ARR, gross and net churn, CAC, LTV, payback, pipeline coverage, conversion rates
• Able to move from strategy to execution - and back - without losing altitude
• Strong commercial acumen, not just operational or process focus
• Deep expertise across sales models and org design, marketing funnels, and Customer Success systems
• Highly analytical and data-driven decision-making, with the judgment to know when to stop modeling and act
• Executive-grade communication - credible with both deal teams and portfolio CEOs
• Experience working with private equity-backed companies or across multiple business units
• Exposure to M&A, diligence, or post‑acquisition integration
• Partnering with revenue and investment leadership to drive faster, more confident decision‑making
• Low ego, high ownership - willing to roll up sleeves and do the work
• Comfortable operating in ambiguity and in fast-paced deal environments
• Builder mentality - builds playbooks and durable assets, not just decks
• Intellectually honest - calls the data as it is, including on deals where conviction is hard to come by
• Direct experience working with private equity-backed companies through ownership transitions
• Demonstrated exposure to AI-enabled GTM transformation - ideally with proof of measurable impact
• Experience supporting multiple deals or portfolio companies in parallel

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