[Remote] Senior Account Manager (m/f/d)

Note: The job is a remote job and is open to candidates in USA. GOhiring is the leading software company for automated job posting and recruiting analytics. As a Senior Account Manager, you will manage the full commercial cycle, focusing on account growth, customer relationships, and data-driven expansion strategies.

Responsibilities

• Own commercial targets and revenue growth: You carry a book of business with clear account management and revenue targets. You are responsible for growing the value of your accounts, through activation of new customers, expansion of existing ones, and proactive outreach to leads in our pipeline
• Run discovery and drive deals forward: You take ownership from the first conversation: running structured discovery, understanding the customer's recruitment workflows and challenges, and guiding them toward the right commercial model
• Own the full customer lifecycle: You own the relationship end to end, stepping in dynamically when data signals an opportunity or a need. From discovery through contracting, onboarding, activation, and expansion
• Drive data-led expansion: You use platform usage data and market signals to spot off-platform spend, underutilized potential, and expansion opportunities before customers ask. You engage proactively, based on insights, not calendars
• Act as a trusted advisor: You represent GOhiring as a strategic partner in every customer interaction, and you feed structured customer and market insights back to Product and Operations internally
• Scale the playbook: You help build and refine our Activation & Expansion playbook, commercial workflows, and the tech-touch motion that allows our product to guide customers forward between human touch-points
• Own escalations with confidence: You lead customer communication during incidents and escalations, coordinate cross-functionally, and maintain trust throughout

Skills

• Full written and spoken fluency in German and English
• Multiple years of experience in Account Management or consultative B2B SaaS sales - you have owned commercial targets and dealt with the full sales motion, not just the relationship side
• Hands-on experience with the full commercial cycle - you've run discovery conversations, navigated contracting and closed or co-closed deals
• Proven track record of driving revenue growth through new customer activation and account expansion - you own outcomes, not just relationships
• Comfortable with both warm outreach and colder lead engagement - you know how to create momentum with someone who isn't yet convinced
• Data-driven and analytical: you translate usage signals and spend data into commercial action (experience with tools like PowerBI is a plus)
• Excellent communicator capable of navigating stakeholder landscapes of different complexity levels across mid-market and enterprise customers
• Thrives in high-autonomy, lean environments - you create structure where there isn't any, and improve it where there is
• Comfortable with product discussions, API integrations
• Nice to have: experience in HR Tech / recruiting software, marketplace or platform businesses, or operational SaaS

Benefits

• Remote culture: Work from where you are most productive, whether that be at home, while traveling or in co-working spaces.
• We get together twice a year for company offsites in different locations. Plus, you'll meet up with your direct team two more times each year.
• World-class team and onboarding: [Here](https://gohiring.com/jobs/cs/) you can meet the team that will guide you through our hands-on onboarding, so you will be in good hands from the very beginning.
• Making a big difference in a small team: Direct collaboration, high-trust, lots of creative freedom, autonomy and learnings from each other.
• Technical set-up: We’ll get everything you need to ensure you have the best technical and system setup of your choice.
• Competitive package: Perfect mix of base salary, performance-related bonuses and great perks!

Company Overview