[Remote] Sr. Specialist, Learning & Development - Integrated Account Management
Note: The job is a remote job and is open to candidates in USA. Merck is a leading company in the pharmaceutical industry, seeking a Senior Specialist in Learning & Development for Integrated Account Management. This role involves partnering with business leaders to identify learning needs, design strategic learning solutions, and enhance skills across the IAM organization.
Responsibilities
- Partner with senior leadership, marketers, payer marketers, and key business stakeholders to understand strategic priorities, capability needs, and organizational objectives
- Establish and maintain strong collaborative relationships across IAM and cross-functional business partners
- Serve as a trusted learning consultant by providing recommendations and guidance that align learning strategies with business goals
- Translate business priorities into practical learning solutions and capability-building initiatives
- Lead the design, development, and execution of learning experiences that support upskilling and capability enhancement across the IAM organization
- Facilitate engaging instructor-led, virtual, and blended learning experiences
- Incorporate subject matter experts and business partners to create high-impact learning experiences that add value to learners
- Develop and maintain learning journeys that support both onboarding and role-transition experiences
- Ensure learning content reflects practical application and supports real-world / market access customer engagement scenarios relevant to Account Executive roles
- Support onboarding initiatives for employees new to our company and individuals transitioning into new IAM roles
- Create structured learning paths that accelerate role readiness and confidence
- Identify opportunities to improve the learner experience and strengthen capability development programs
- Lead multiple complex initiatives simultaneously while managing timelines, priorities, and stakeholder expectations
- Partner across Legal, Compliance, Learning Creation, Partnerships, and external vendor organizations to ensure successful execution of learning initiatives
- Demonstrate strong project management skills and attention to detail throughout all phases of project execution
- Provide clear and proactive communication to stakeholders and leadership teams regarding project status and deliverables
- Partner and Support planning, coordination, and execution of annual and biannual meetings, training events, and strategic capability initiatives
- Contribute to meeting content development, learning strategy integration, and overall participant experience
Skills
- Minimum of a bachelor's degree, or currently in pursuit of degree completion, or equivalent relevant work experience in Human Resources, or related discipline
- Minimum of 5 years of sales, account management, or related sales/account management training experience within the pharmaceutical industry
- Strong facilitation and presentation skills with the ability to engage audiences
- Exceptional project management and organizational skills
- Ability to manage multiple complex projects simultaneously in a fast-paced environment
- Strong stakeholder management and relationship-building capabilities
- Effective verbal and written communication skills
- Ability to influence and collaborate across teams without direct authority
- Strategic thinker with strong business acumen
- High attention to detail and execution excellence
- Ability to work independently while also contributing effectively within team environments
- Strong understanding and appreciation of customer-facing Account Executive environments
- IAM / Account Executive Experience preferred
- Experience within Learning & Development, capability building, sales training, or commercial learning environments, Promomats, Axonify and other LMS platforms
- Experience supporting customer-facing field organizations
- Pharmaceutical, healthcare, managed markets, payer, or account management experience preferred
- Experience collaborating with Legal, Compliance, and external partners
- Experience facilitating onboarding programs and learning journeys
- Experience leading large, cross-functional initiatives
Benefits
- The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
- We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days.
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