[Remote] Customer Service Representative (Travel Insurance)

Note: The job is a remote job and is open to candidates in USA. Integrated Specialty Coverages, LLC (ISC) is a technology and data-driven commercial MGA and insurance wholesaler. The Customer Service Representative serves as the first point of contact for customers seeking travel insurance, providing assistance with policy inquiries and ensuring a high-quality customer experience.

Responsibilities

• Serve as a first point of contact for prospective and existing customers by answering inbound phone calls and responding through live chat in a professional, friendly, and timely manner
• Deliver an A+ customer experience by actively listening, identifying customer needs, and providing accurate guidance on new and existing travel insurance policies
• Use a consultative sales approach to qualify leads, ask thoughtful questions, recommend appropriate coverage options, and help customers select the best solution for their travel plans
• Assist existing policyholders with service-related questions, policy support, and general troubleshooting while ensuring clear communication and follow-through
• Maintain a strong working knowledge of TravelInsurance.com products, carrier offerings, policy details, and key coverage differences in order to communicate information clearly and confidently
• Accurately document customer interactions and manage multiple conversations or tasks at once while maintaining attention to detail and service quality
• Demonstrate a positive, proactive, and customer-focused mindset while contributing to team goals and supporting a high-quality customer experience

Skills

• Minimum of 1 year of sales experience required; customer service experience in the travel insurance industry strongly preferred
• Current travel and/or property & casualty insurance license required
• Must be authorized to work in the United States
• Strong verbal and written communication skills, with the ability to explain coverage options and policy details clearly to customers
• Strong computer, email, and keyboarding skills, with comfort using phone and chat systems to support customers efficiently
• Flexible, customer-focused, and dependable, with a positive attitude and the ability to adapt to changing business needs and work hours
• Inbound call center experience preferred, along with the ability to multitask effectively in a fast-paced, customer-facing environment

Benefits

• Employee Ownership Program - every eligible employee shares in the financial rewards that grow when the company grows
• Professional development opportunities
• Owner Referral Program
• Work from home reimbursement for remote/hybrid roles
• Canary emergency financial assistance program
• Comprehensive medical, dental, vision
• Life/AD&D Insurance
• Confidential, Employee Assistance Program
• Health Savings Account, includes company contribution
• Short-term disability
• Voluntary benefits - supplemental accident, critical illness, hospital insurance
• Employee discounts
• 401(k) Plan with company match contribution
• Addition Wealth Financial Wellness Program
• Various Time Off Programs
• 11 company paid holidays

Company Overview