Customer Service Specialist – Life Sciences Client Support & Order Management

Join arenaflex: Be the Voice That Powers Scientific Discovery

At arenaflex, we are united by an ambitious mission to map the universe of biology and transform the way researchers, clinicians, and laboratories explore the molecular foundations of life. As a recognized pioneer in the field of spatial biology, arenaflex equips scientists across the globe with groundbreaking technologies that make the invisible visible. Our industry-leading platforms — including the nCounter® Analysis System, the GeoMx® Digital Spatial Profiler (DSP), and the CosMx™ Spatial Molecular Imager (SMI) — enable researchers to visualize the multiomic expression of genes and proteins in the natural context of tissue structure, in three stunning dimensions.

But what truly makes arenaflex extraordinary is not just our technology — it is our people. Every team member at arenaflex brings ambition, grit, ingenuity, authenticity, and an unwavering commitment to our customers. Together, we are catalysts of the next biological revolution, and we are looking for talented, customer-focused professionals to help us deliver excellence at every touchpoint. If you are passionate about supporting innovation, thrive in a fast-paced environment, and find purpose in helping scientists achieve breakthrough discoveries, we invite you to explore this exciting opportunity.

About the Role: Customer Service Specialist

The Customer Service Specialist at arenaflex is a vital contributor to the daily operations of our Customer Service Group. In this role, you will serve as the primary point of contact for our global customer base, promptly and efficiently addressing a wide range of customer queries via phone and email. From order entry and product availability inquiries to pricing, delivery coordination, billing questions, and issue resolution, you will ensure that every interaction reflects the professionalism and excellence that arenaflex is known for.

You will be responsible for maintaining organized, accurate customer files and accounts, and prior experience updating and managing a CRM database will be considered a strong plus. Internally, you will collaborate closely with our Logistics and Manufacturing teams to meet expected product lead times and handle service requests from customers. You will also support our field sales organization by providing technical and administrative product information and documentation to fulfill customer requirements effectively. By collaborating closely with the sales team, you will provide crucial administrative support to ensure seamless customer interactions and long-term satisfaction.

Key Responsibilities

• Customer Inquiry Management: Respond promptly and professionally to customer queries received via phone and email, covering topics such as order status, product availability, pricing, delivery timelines, and billing inquiries.
• Issue Resolution: Address and resolve customer concerns through appropriate channels, ensuring timely follow-up and customer satisfaction while escalating complex issues when necessary.
• Order Processing: Accurately enter, track, and manage customer orders within the company’s ERP or CRM systems, maintaining data integrity and attention to detail at every step.
• Account Maintenance: Maintain organized and up-to-date customer files, accounts, and records to support seamless service delivery and effective communication.
• Internal Collaboration: Partner with Logistics, Manufacturing, and other internal departments to coordinate product lead times, fulfill service requests, and ensure customer expectations are met or exceeded.
• Sales Support: Provide administrative and technical support to the field sales organization, including the preparation and delivery of product information, documentation, and customer-specific materials.
• Customer Experience Excellence: Uphold arenaflex’s reputation for outstanding service by consistently delivering accurate, courteous, and solution-oriented support to every customer interaction.
• Continuous Improvement: Identify opportunities to streamline processes, improve response times, and enhance the overall customer experience, sharing insights with the broader team.

How We Set You Up for Success

At arenaflex, we believe that investing in our people is the foundation of our success. When you join our team, you will benefit from:

• Comprehensive Training: A structured onboarding program that combines in-person and remote learning opportunities, designed to equip you with the knowledge and confidence to excel in your role.
• Ongoing Expert Support: Continual guidance and mentorship from a team of seasoned professionals and subject matter experts who are passionate about your growth.
• Reputation Backing: The confidence that comes from representing arenaflex — a respected, trusted pioneer of innovative technologies in the life sciences industry.
• Career Development: Access to learning resources, professional development opportunities, and pathways for advancement within a growing, mission-driven organization.

What Makes You a Great Match

We are looking for individuals who bring both skill and heart to their work. The ideal candidate will demonstrate:

• Excellent Organizational Skills: A strong ability to manage multiple tasks, prioritize effectively, and maintain accuracy in a dynamic, fast-paced environment.
• Professional Communication: The ability to interact with internal and external customers at all levels in a highly professional, courteous, and empathetic manner.
• Technical Aptitude: Prior experience in order processing systems, with hands-on familiarity using an ERP or CRM platform strongly preferred.
• Problem-Solving Mindset: A proactive, solutions-oriented approach to addressing customer needs and resolving challenges.
• Team Collaboration: A collaborative spirit and the ability to build strong working relationships across departments, including sales, logistics, and manufacturing.
• Detail Orientation: A commitment to accuracy, thoroughness, and quality in all aspects of work.

Why arenaflex?

At arenaflex, we are enabling our customers to answer previously unsolvable questions through our innovative technologies. We could not accomplish this without the high-quality people who work here, and their commitment to excellence and improving the human condition. As a member of our team, you will be part of a community that values curiosity, collaboration, and the relentless pursuit of scientific progress.

We offer a competitive compensation package, including a base salary that considers an individual’s skills, experience, and competitive market value. The target base salary range for this position is $48,000 – $67,000, with placement based on experience and qualifications. Employees generally enter at the lower-to-mid-point of the range, with opportunities for growth and recognition.

In addition to base salary, our total compensation package may include a discretionary annual bonus, incentive compensation for sales roles, comprehensive benefit plans, and paid time off, including designated holidays. We are committed to supporting your well-being, your career ambitions, and your contribution to a meaningful mission.

Our Culture and Values

The culture at arenaflex is built on five core values that guide everything we do:

• Ambition: We set bold goals and pursue them with determination.
• Grit: We persevere through challenges and never lose sight of our mission.
• Ingenuity: We find creative solutions to complex problems.
• Authenticity: We act with integrity, transparency, and respect.
• Customers: We put our customers at the center of every decision we make.

At arenaflex, you will work in an environment that celebrates diversity, encourages innovation, and values every voice on the team. We are an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Important Information for Applicants

Please note that arenaflex does not accept unsolicited agency resumes and will not pay fees to any third-party agency or company that it does not have a signed agreement with.

arenaflex has a COVID-19 vaccination policy that applies to all U.S. employees (regardless of work location), onsite contractors, and visitors except as prohibited by applicable law. As a condition of employment, newly hired employees are required to provide proof of full vaccination within 31 days of their hiring date or have applied for an exemption for which an accommodation can be made. Being fully vaccinated means that an individual is at least two weeks past their final (or only) dose of an authorized COVID-19 vaccine regimen. Exemptions will be considered for medical conditions or disabilities and sincerely held religious beliefs, observations, or practices. For any visitor coming onsite to an arenaflex facility, verification of full vaccination against COVID-19 is required prior to site entry, and visitors must wear a face mask at all times while onsite.

If you require assistance or accommodation when applying for open positions, please contact our recruiting team for support.

Our Mission

Our mission is to map the universe of biology. Improving the human condition is what fuels our passion for finding new ways of enabling scientific exploration. As a company, we strive to create end-to-end solutions that are simpler, easier, faster, and more relevant to today’s life science challenges. Every member of the arenaflex team plays a role in bringing this mission to life — and as a Customer Service Specialist, your contribution will be felt by researchers, clinicians, and patients around the world.

Apply Today

If you are ready to bring your skills, your energy, and your commitment to customer excellence to a company that is shaping the future of life sciences, we want to hear from you. Join arenaflex and become part of a team that is not just observing the future of biology — we are building it, one breakthrough at a time. Apply now and take the next step in your career with a company that truly makes a difference.