Customer Support Clerk
Berkheimer Tax Innovations has been a leader in tax collection services across Pennsylvania for 90 years. They are currently seeking a Customer Support Clerk to provide support to taxpayers through in-person and phone assistance, manage tax account processing, and ensure timely completion of tasks.
Responsibilities
- Provide face-to-face support by answering questions, assisting with account-related concerns, and helping ensure accounts remain accurate and in good standing
- Answer incoming phone calls, responding to questions and providing assistance related to tax accounts, payments, and general inquiries
- Process tax forms & post payments to proper accounts
- Complete all tasks in a timely manner while meeting company standards
Skills
- Detail-oriented individuals
- Ability to provide face-to-face support
- Ability to answer incoming phone calls
- Ability to process tax forms and post payments to proper accounts
- Ability to complete all tasks in a timely manner while meeting company standards
- Bilingual (Spanish/English) can earn an extra 50 cents on top of base pay rate
Benefits
- Medical, Dental, Vision & Life Insurance
- Paid Holidays, Vacation, Sick, and Personal Time
- Wellness Program including physical, emotional, and financial wellness
- 401(k) with Profit Sharing
- Employee Assistance Program
- Voluntary Benefit Plans
- FSA & HSA Options
- Travel Insurance
- Business casual work environment
Company Overview