Experienced Full Stack Customer Service Representative – Healthcare Provider Support

At arenaflex, we're dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. As a leading healthcare organization, we're committed to making a positive impact on the lives of millions of people. We're seeking an experienced and compassionate Full Stack Customer Service Representative to join our team and support our healthcare providers. If you're passionate about delivering exceptional customer service and have a strong background in healthcare, we encourage you to apply.

About arenaflex

arenaflex is a vibrant and dynamic organization that's revolutionizing the healthcare industry. We're committed to creating a healthier world by providing innovative solutions, removing barriers to quality care, and empowering our customers to take control of their health. Our team is passionate about making a difference, and we're looking for like-minded individuals to join us on this journey.

Job Summary

As a Full Stack Customer Service Representative, you'll be the advocate for our healthcare providers, demonstrating accountability and ownership to resolve issues. You'll work in a multi-channel environment, including phone calls and concurrent chats, to provide exceptional service and support. Your primary responsibilities will include:

• Serving as the advocate for providers by demonstrating accountability and ownership to resolve issues
• Providing service to providers in a multi-channel environment, including call and concurrent chat
• Quickly and appropriately triaging contacts from healthcare professionals, including physician offices, clinics, and billing offices
• Seeking to understand and identify the needs of the provider, answering questions and resolving issues, such as benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health
• Researching and dissecting complex prior authorization and claim issues and taking appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction
• Collaborating effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
• Strong multitasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types
• Influencing providers to utilize self-service digital tools, assisting with navigation questions, and selling the benefits of the tool, including aiding in faster resolution

Required Qualifications

* High School Diploma/GED or equivalent work experience

• Must be 18 years of age or older
• 1 year of customer service experience with analyzing and solving customer concerns
• Ability to type at the speed of greater than or equal to 35-40 WPM with an accuracy of 90%
• Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
• Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 9 AM – 5:35 PM CST from Monday to Friday. It may be necessary, given the business need, to work occasional overtime, weekends, and/or some holidays based on business need.

Preferred Qualifications

* Prior healthcare experience and knowledge of healthcare terminology

• Experience in a related environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools

Telecommuting Requirements

* Reside within the state of TN

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills

* Ability to multi-task, including the ability to type in multiple conversations

• Ability to resolve calls and messages, avoiding escalated complaints
• Time management skills
• Emotional Intelligence and Empathy
• Active Listening and Comprehension
• Excellent written communication skills
• Demonstrated problem-solving, organization, and interpersonal skills
• Demonstrated experience consistently achieving quality and productivity standards
• All employees working remotely will be required to adhere to arenaflex’s Telecommuter Policy

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• 11 weeks of paid training
• Opportunities for career advancement and professional growth
• Access to industry-leading training and development programs
• A supportive and collaborative work environment

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced organization that's passionate about making a difference in the lives of our customers. We're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional customer service, and we're looking for like-minded individuals to join us on this journey.

Compensation, Perks, and Benefits

We offer a competitive salary and a range of benefits, including:

• Competitive salary
• Comprehensive health insurance
• 401(k) matching program
• Paid time off and holidays
• Access to industry-leading training and development programs
• A supportive and collaborative work environment

Conclusion

If you're passionate about delivering exceptional customer service and have a strong background in healthcare, we encourage you to apply for this exciting opportunity. As a Full Stack Customer Service Representative, you'll have the opportunity to make a real difference in the lives of our healthcare providers and customers. We're committed to creating a healthier world, and we're looking for like-minded individuals to join us on this journey. Apply now to join our team and start making a difference in the lives of millions of people. Apply to this job Apply for this job