Experienced Full Stack Customer Service Representative – Remote Call Center Position at arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse teams? Look no further! arenaflex is seeking an experienced Full Stack Customer Service Representative to join our remote call center team. As a key member of our customer service team, you will be responsible for providing top-notch support to our customers via phone, email, live chat, or self-service channels. If you're a motivated and results-driven individual with excellent communication skills, we want to hear from you!

About arenaflex

arenaflex is a leading provider of comprehensive waste management and environmental solutions in North America. With a commitment to putting people first and achieving success with integrity, we strive to make a positive impact on our communities and the environment. Our innovative infrastructure and capabilities in recycling, organics, and renewable energy enable us to provide environmental solutions to our customers and collaborate with them in achieving their sustainability goals.

Job Summary

As a Full Stack Customer Service Representative at arenaflex, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our customers. You will work in a fast-paced, high-volume environment, using multiple applications, knowledge bases, tools, and calculators to research and resolve customer queries. Your ability to consistently provide an exceptional level of customer service, explain complex issues in simple terms, and demonstrate de-escalation techniques will be critical to your success.

Key Responsibilities

* Handle customer service inquiries and transactions independently and proficiently

• Demonstrate active listening skills, confirm understanding of customer needs, issues, and requests
• Use authorized systems to gather information, provide information, and/or update customer records
• Provide standard information and education regarding service options, charges, billing, and contracts
• Demonstrate ownership of the customer issue by providing one call resolution
• Make every reasonable attempt to resolve the customer's issue and exhaust all other solutions before escalating the customer's query
• Serve as an advocate for customers with repeat issues by engaging the right department and people within arenaflex
• Communicate concise and accurate information
• Listen for and identify opportunities to cross-sell additional products and services
• Establish customer accounts by negotiating and documenting service type, pricing, billing, and other required information
• Support other service lines when required
• Attempt to retain customers who call to cancel services by probing for cancellation reasons and offering alternatives
• Meet or exceed service and operational standards established for the call center, including attendance, adherence, quality, productivity, safety, and timeliness goals
• Complete cross-training with Operations, Sales, and Billing

Supervisory Responsibilities

This role has no supervisory duties.

Qualifications

* Education: High school diploma or G.E.D (accredited)

• Experience: One (1) year of previous customer service experience (in addition to education requirement)
• Remote Work Requirements:

+ High Speed Internet (Minimum 50mbs download and 10mbs upload) + A private workspace in which the employee is able to work the entirety of their shift without interruptions or distractions + The ability to physically connect the computer to the modem or router

• Other requirements associated with remote work positions include:

+ Excellent verbal, written, and analytical skills + Computer skills – MS Office + Typing Skills + Professional phone etiquette + Ability to multitask + Ability to react well under pressure and treat others with respect + Identifies and resolves problems in a timely manner + Prioritizes and plans work activities + Focuses on solving conflicts and listening to others without interrupting + Is consistently at work and on time + Work efficiently and effectively, both independently and as a team to ensure exceeding call center's standards + Balances team and individual responsibilities and helps build a positive team spirit + Adapts and able to deal with frequent changes in the work environment + Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments + Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner

Work Environment

* Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day

• Required to exert physical effort in handling objects less than 30 pounds rarely
• Normal setting for this job is: office setting

Benefits

At arenaflex, each eligible employee receives a competitive total compensation package including:

• Medical, Dental, Vision, Life Insurance, and Short Term Disability
• Stock Purchase Plan
• Company match on 401K
• Paid Vacation, Holidays, and Personal Days

Why Join arenaflex?

* We are a family-oriented company that values our employees' growth and well-being

• We offer a stable and secure work environment with opportunities for advancement
• We are committed to making a positive impact on our communities and the environment
• We provide a comprehensive benefits package and competitive compensation
• We offer a dynamic and supportive work environment with opportunities for professional growth and development

How to Apply

If you're a motivated and results-driven individual with excellent communication skills, we want to hear from you! Apply now and take the first step towards a rewarding new role. Apply for this job