Experienced Customer Service Operations Support Administrator – Delivering Exceptional Customer Experiences at arenaflex

At arenaflex, we're passionate about creating vibrant and enriching learning experiences designed for real-life impact. As a Customer Service Operations Support Administrator, you'll play a vital role in helping us achieve our mission of adding life to a lifetime of learning. We're seeking a talented and motivated individual who shares our passion for delivering exceptional customer service and collaborating with professional co-workers to join our team.

About arenaflex

arenaflex is one of the 10 most innovative education companies of 2022, and we're on a journey to be 100 percent digital to meet the changing needs of the global population. Our five business divisions – Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills, and Higher Education – are the foundation for the long-term growth of the company. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy, and Direct to Consumer. We're committed to building a workplace where talent can learn, grow, and thrive.

Job Summary

As a Customer Service Operations Support Administrator, you'll be responsible for taking on various types of interest from internal stakeholders relating to customers' experiences as candidates taking one of our assessments/exams. You'll use your exceptional customer service skills to understand the enquiry, ask questions, and collaborate with our diverse internal professional teams and corporate functions to investigate what happened. Your goal will be to deliver a positive outcome and take care of each and every valued customer.

Key Responsibilities

* Respond to customer enquiries through telephone calls and emails, using your exceptional customer service skills to understand the enquiry and ask questions to clarify the issue

• Collaborate with internal stakeholders, including our Assessment & Qualifications team, to investigate what happened and find a solution
• Use your problem-solving skills to resolve customer issues and deliver a positive outcome
• Work with our diverse internal professional teams and corporate functions to improve our processes and prevent customer issues from happening again
• Provide feedback and suggestions for improving our customer service operations
• May have the opportunity to work with clients and help with exciting projects

Essential Qualifications

* High school diploma or equivalent level qualifications

• Bachelor's Degree, or equivalent work experience is preferred
• Exceptional customer service skills, with the ability to understand and respond to customer needs
• Experience training, teaching, or coaching is desired
• Time management skills and the ability to prioritize and multitask
• Excellent attention to detail
• Strong verbal and written communication skills
• Curiosity and ability to investigate and seek out answers to questions over multiple technological platforms

Preferred Qualifications

* Experience working in a customer-facing role, preferably in an education or assessment environment

• Knowledge of our products and services, or a willingness to learn
• Experience working with diverse teams and stakeholders
• Strong problem-solving skills and ability to think critically
• Ability to work in a fast-paced environment and prioritize multiple tasks

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work independently and as part of a team
• Strong problem-solving skills and ability to think critically
• Ability to prioritize multiple tasks and manage time effectively
• Strong attention to detail and ability to maintain accuracy
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong technical skills, including proficiency in Microsoft Office and Google Suite

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Operations Support Administrator, you'll have the opportunity to:

• Work with a diverse team of professionals and learn from their experiences
• Develop your customer service skills and knowledge of our products and services
• Take on new challenges and responsibilities as you grow in your role
• Participate in training and development programs to improve your skills and knowledge
• Collaborate with internal stakeholders to improve our processes and prevent customer issues from happening again

Work Environment and Company Culture

At arenaflex, we value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. We're committed to building a workplace where talent can learn, grow, and thrive.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Hourly rate: $21.00/hour
• Benefits package, including health insurance, retirement plan, and paid time off
• Opportunities for professional development and career growth
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and talented individual who shares our passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our career site.

Equal Employment Opportunity

arenaflex is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.

Accommodations for Individuals with Disabilities

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected]. Apply for this job