Experienced Full Stack Customer Account Manager – Strategic Partnership Development with Disney
At arenaflex, we're on a mission to revolutionize the beverage industry by delivering exceptional customer experiences and driving business growth through innovative partnerships. As a Customer Account Manager, you'll play a pivotal role in identifying and maximizing opportunities with our valued customers, including the iconic Disney brand. If you're a seasoned professional with a passion for building enduring relationships and driving business results, we want to hear from you.
About arenaflex
arenaflex is a family-owned independent Coca-Cola bottler that's the third largest privately-held and the sixth largest independent Coca-Cola bottler in the United States. We're proud to be a part of the Coca-Cola system, with a rich history of delivering high-quality beverages and exceptional customer service. Our commitment to innovation, customer satisfaction, and community involvement has earned us recognition as a 2023 US Best Managed Company by Deloitte Private and The Wall Street Journal.
What We Offer
At arenaflex, we're dedicated to providing our employees with a comprehensive Total Rewards Program that includes:
- Total Wellness Programs, including health, dental, and vision plans
- 401K program with a healthy company match
- Supplemental Life Insurance
- Three weeks of vacation pay, and 11 company-paid holidays
- Tuition reimbursement
- Employee Assistance Programs (EAP)
- Competitive compensation
Job Summary
As a Customer Account Manager, you'll be responsible for developing and executing customized business plans that align with the customer's and arenaflex's business objectives and strategies. You'll work closely with internal business partners to develop programming that accelerates incremental business and exceeds program objectives. Your expertise will be essential in negotiating contracts, managing customer/channel forecasts, and driving revenue growth.
Key Responsibilities
* Develop a customized yearly business plan addressing the critical needs of the customer while delivering arenaflex system budgeted profit and volume
- Collaborate with customers and/or channels to develop a yearly price/package plan that generates desired results for both customer/channel and arenaflex
- Work with internal business partners (PGM, Marketing, Finance) to develop programming that will accelerate incremental business and exceed program objectives
- Conduct post-promotional analysis measuring the success levels of promotions and making any necessary changes to price/package plan
- Sell-in and implement local, regional, or national marketing strategies
- Serve as a subject matter expert on assigned customer and/or channel, responsible for communicating weekly with frontline sales management discussing promotional plans, display commitments, and establishing goals against assigned metrics
- Work with Category Management to gain key market and customer insights and turn insights into specific actions that will positively influence the customer's buying patterns
- Negotiate contracts for new business and renegotiate contracts for existing business
- Manage customer/channel forecast to ensure alignment with business trends while mitigating risk of product supply issues
Requirements
* Bachelor's degree
- 5+ years in the consumer goods industry
- Previous experience managing multiple key accounts
- Experience working with Nielsen and other syndicated data
- Experience in developing successful annual business plans and price/package for retail customers
- Change agent who thrives in a fast-paced, ever-changing environment
- Strategic Selling, Conceptual Selling, Account Management
- Consumer goods and Beverage Industry knowledge
- Customer-focused
- Bilingual preferred
- Experience influencing effective negotiation and selling with retailers
Additional Qualifications
* Strong communication skills (Listening, Speaking, Writing, Inquiring)
- Previous experience within category management is highly desired
- Strong negotiation, collaboration, and analytical skills
- Food Service on Premise (FSOP), Direct Store Delivery (DSD), and/or Beverage category experience preferred
Skills and Competencies
* Analysis Skills
- Beverages
- Budgeting
- Business Plan
- Business Strategy
- CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing)
- Category Management
- Channel Management
- Communication Skills
- Contract Negotiation
- Customer Relations
- Customer Support/Service
- Customer/Client Research
- Dental Insurance
- Develop and Maintain Customers
- Employee Assistance Plan
- Finance
- Food Services
- Forecasting
- Leadership
- Life Insurance
- Marketing
- Marketing Strategy
- Metrics
- Multilingual
- Negotiation Skills
- Promotional Programs
- Retail
- Revenue Growth
- Risk Management
- Sales
- Sales Management
- Sales Strategy
- Set Goals
- Team Player
- Tuition Reimbursement
- Vision Plan
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Account Manager, you'll have access to:
- Regular training and development programs to enhance your skills and knowledge
- Opportunities for career advancement and professional growth
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
Work Environment and Company Culture
arenaflex is a dynamic and fast-paced organization that values innovation, customer satisfaction, and community involvement. Our Orlando-based facility offers a collaborative and supportive work environment, with a diverse team of professionals who share a passion for delivering exceptional customer experiences.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
- Salary
- Comprehensive benefits package
- Tuition reimbursement
- Employee Assistance Programs (EAP)
- Paid time off and holidays
- Opportunities for career advancement and professional growth
Conclusion
If you're a seasoned professional with a passion for building enduring relationships and driving business results, we want to hear from you. As a Customer Account Manager at arenaflex, you'll have the opportunity to work with a dynamic and fast-paced organization, driving business growth and delivering exceptional customer experiences. Apply now to join our team and take your career to the next level! Apply for this job