Experienced Full Stack Spanish Bilingual Remote Customer Service Representative – Health Insurance Enrollment Support

Are you a highly motivated and dedicated individual looking for a challenging and rewarding role in customer service? Do you have a passion for delivering exceptional customer experiences and a strong desire to learn and grow in a dynamic and innovative company? If so, we encourage you to apply for the Experienced Full Stack Spanish Bilingual Remote Customer Service Representative position at blithequark.

About blithequark

blithequark is a leading provider of cloud-based enrollment tools and services for state-based exchanges, brokers, insurers, and consumers. Our mission is to make finding and enrolling in health insurance simple, and we are committed to building a team of talented and dedicated professionals who share our vision. As a remote customer service representative at blithequark, you will be part of a collaborative and supportive team environment that values innovation, creativity, and customer satisfaction.

Job Summary

We are seeking an experienced and bilingual customer service representative to join our team of customer support specialists. As a remote customer service representative, you will be responsible for delivering exceptional customer experiences, managing customer accounts, and providing technical support via phone, email, and online chat. You will also be required to interpret and follow defined procedures and policies, and to demonstrate creative problem-solving skills and flexibility in a fast-paced and dynamic environment.

Key Responsibilities

* Inbound and outbound calls to customers, resolving issues and answering questions in a timely and professional manner

• Manage customer accounts and provide technical support, including application data entry and online chat inquiries as assigned
• Interpret and follow defined procedures and policies, and to demonstrate creative problem-solving skills and flexibility in a fast-paced and dynamic environment
• Time and task management, including multitasking and task prioritization, to meet productivity and quality standards
• Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
• Adhere to regulated guidelines for communications via all channels

Qualifications

* Moderate to advanced computer skills, including proficiency in Microsoft Office and Google Suite

• High level of comfort learning new technology, including cloud-based enrollment tools and services
• High level of professionalism, including excellent verbal and written communication skills
• Comfortable working from home, with a dedicated and private workspace
• Self-motivated and success-driven, with a strong desire to learn and grow in a dynamic and innovative company
• Spanish bilingual, with a high level of proficiency in both speaking and writing

Preferred Experience

* Previous experience in customer support or technical support role, including experience with Group and/or Individual health insurance, or the Affordable Care Act

• Previous experience in a call center environment, including experience with CRM systems and practices
• Familiarity with cloud-based enrollment tools and services, including experience with state-based exchanges and brokers

What We Offer

* Paid training and certification program, including extensive self-study, training, and testing

• Full-time, seasonal role with performance and attendance-based incentives, in addition to the base pay
• The convenience of working from home, with a collaborative and supportive team environment
• 401K match and individual coverage HRA (ICHRA)
• Paid time off (PTO) and flexible scheduling to meet the needs of our customers and team members

Why Join blithequark?

* Opportunity to work with a leading provider of cloud-based enrollment tools and services

• Collaborative and supportive team environment that values innovation, creativity, and customer satisfaction
• Flexible scheduling and remote work options to meet the needs of our customers and team members
• Comprehensive training and certification program, including extensive self-study, training, and testing
• Performance and attendance-based incentives, in addition to the base pay
• 401K match and individual coverage HRA (ICHRA)
• Paid time off (PTO) and flexible scheduling to meet the needs of our customers and team members

How to Apply

If you are a motivated and dedicated individual with a passion for delivering exceptional customer experiences, we encourage you to apply for the Experienced Full Stack Spanish Bilingual Remote Customer Service Representative position at blithequark. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Requirements

* 18 years of age or older

• Complete background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera required for the Training Period
• Committed to full attendance for paid 3-week Training period
• Minimum internet speed of 35 mb/s with ethernet
• Cable/fiber broadband internet with a hard-wired ethernet connection is required
• NOT compatible with mobile internet service providers and/or satellites
• NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders (For example, T-Mobile is not compatible with our internal systems)

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, training, and advancement. Apply for this job