Experienced Healthcare Customer Service Expert - Phone Intake Representative for High-Volume Call Center Environment at blithequark

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service in a fast-paced healthcare environment? Do you thrive in a dynamic call center setting where no two calls are ever the same? If so, we invite you to join blithequark as a Healthcare Customer Service Expert - Phone Intake Representative. In this critical role, you will serve as the initial point of contact for patients seeking home healthcare services and for providers requesting authorizations to render services.

About blithequark

blithequark is a leading provider of innovative healthcare solutions, dedicated to delivering high-quality services that meet the unique needs of our patients and providers. Our team of passionate professionals is committed to making a positive impact on the lives of those we serve. As a remote-based call center, we offer a flexible and dynamic work environment that allows our team members to thrive in a fast-paced setting.

Responsibilities

As a Healthcare Customer Service Expert - Phone Intake Representative, you will be responsible for handling approximately 60-65 inbound calls per day, ranging from healthcare service requests to more complex inquiries. Your primary responsibilities will include:

• Call Handling: Servicing incoming calls from providers, referral sources, and patients through an inbound phone queue, utilizing multiple applications and a dual monitor setup to assist customers with services.
• Customer Assistance: Providing information and answering questions related to service registration, durable medical equipment, home healthcare services, and other healthcare-related topics.
• Call Types: Handling various call types, including inquiry calls, new service requests, and other customer inquiries.
• Work Schedule: Working an 8-hour shift with a scheduled 30-minute lunch break and scheduled breaks throughout the day.

A Day in the Life of a Phone Intake Associate

As a Phone Intake Associate, you will work from home in a remote and high-volume healthcare call center environment. Your day will be filled with:

• Handling a high volume of inbound calls, utilizing your exceptional communication and problem-solving skills to resolve customer inquiries and issues.
• Collaborating with your team to achieve individual and team performance targets, including call average handle time (AHT), quality of call, attendance, adherence, and other contact center objectives.
• Staying up-to-date on company policies, including HIPAA/PHI regulations, and adhering to all relevant guidelines and procedures.
• Contributing to a positive team environment, bringing enthusiasm, fun, and enjoyment to your work.

Qualifications

To be successful in this role, you will need:

• Education: A High School Diploma or GED.
• Experience: A minimum of 2 years of customer service experience in a call center environment, and 1 year working in healthcare with medical terminology.
• Technical Skills: Proficiency in navigating dual monitors and multiple applications, typing at a speed of 30 WPM, and performing data entry while actively listening.
• Search Engine Use: Competence in tasks like clicking, troubleshooting, opening a browser, bookmarking sites, and navigating with back/forward buttons.
• PC Skills: Basic skills in Microsoft Office, including Word, Excel, Outlook, and Teams for communication and scheduling meetings.
• Assessment: A passing score on the SHL Customer Service Phone Simulation Assessment is required to proceed in the interview process.

What We Offer

As a valued member of the blithequark team, you can expect:

• Competitive Pay: Starting pay of $17.50/hour, with monthly bonus incentives.
• Formal Training: Comprehensive training and nesting hours, including a 5-week program with Monday-Friday, 9:00am to 5:30pm EST hours.
• Flexible Schedule: Available shifts after training and nesting, including Monday-Friday, 11:30am to 8:00pm EST.
• Opportunities for Growth: Career growth opportunities and learning benefits to help you advance in your career.
• Work-Life Balance: A remote work environment that allows you to balance your work and personal life.

Why Join blithequark?

At blithequark, we are committed to making a positive impact on the lives of those we serve. We offer a dynamic and supportive work environment, where you can grow and develop your skills and career. If you are passionate about delivering exceptional customer service and making a difference in the lives of others, we invite you to join our team.

How to Apply

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. Apply to this job

Equal Opportunity Employer

blithequark is an equal opportunity employer, committed to making employment decisions without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

Employment Type

This is a full-time position, with a start date of Monday, October 6th, 2025.

Carequark maintains a drug-free workplace.

We look forward to receiving your application and welcoming you to the blithequark team! Apply for this job