Experienced Team Lead, Customer Success – Unlocking Global Opportunity for Every Person, Team, and Business at blithequark
Are you a passionate business builder with a knack for driving real impact across a business? Do you thrive in a highly collaborative, high-performance team where working with great people is a non-negotiable priority? If so, we invite you to join blithequark, the all-in-one payroll and HR platform for global teams, as our next Team Lead, Customer Success.
About blithequark
At blithequark, our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, our platform combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless experience. With AI-powered tools and a fully owned payroll infrastructure, we support every worker type in 100+ countries – helping businesses scale smarter, faster, and more compliantly. As one of the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. With a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years, we're at the forefront of the global work revolution, tackling complex challenges that impact millions of people's working lives.
Why Join blithequark?
As a Team Lead, Customer Success at blithequark, you'll be the face and voice of our company for our clients, both internally and externally. You'll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You'll serve as our client's trusted advisor by providing strategic guidance on operational and product-related issues, and champion new products and capabilities to facilitate the expansion of each client's business with blithequark.
Responsibilities
As a Team Lead, Customer Success, you'll be responsible for:
- Managing a growing team of Customer Success Managers for blithequark IT; recruiting, hiring, and training new team members.
- Serving as a coach and a leader, helping to develop the skills of your CSMs as they help customers achieve their desired outcomes.
- Building and scaling the revenue stream by driving change and maximizing the effectiveness of the Customer Success team to deliver greater value and grow our customers.
- Organizing and analyzing customer and product data to identify and implement improvements to increase revenue growth, including partnering with Operations in designing and implementing processes, workflows, and automations.
- Proactively surfacing opportunities to improve the team's operational efficiency and the customer experience.
Qualifications
To be successful in this role, you'll need:
- Proven experience leading a CSM team within a rapidly-growing B2B SaaS company in a Team Lead or Manager role.
- A track record of managing your team to meet or exceed customer renewal and retention goals in a high growth setting.
- Data orientation and experience working with clients and team members from multiple countries and across multiple time zones.
- Experience working on a remote team and at a high growth start-up or scale up.
- Fintech or HRtech experience and multilingual skills are a plus.
Total Rewards
At blithequark, we believe in fair and competitive pay that meets our employees where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some of the benefits you'll enjoy include:
- Stock grant opportunities dependent on your role, employment status, and location.
- Additional perks and benefits based on your employment status and country.
- The flexibility of remote work, including optional WeWork access.
Join Our Team
If you're a passionate business builder with a knack for driving real impact across a business, we invite you to join blithequark as our next Team Lead, Customer Success. Apply now and be a part of our success story!
How to Apply
To apply for this role, please visit our careers page at [insert link]. We're an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics.
Data Protection
For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: [insert link].
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