Experienced Outbound Customer Service Advocate II – Transforming Lives for 28 Million Members at blithequark

Are you a customer service professional with a passion for delivering exceptional experiences and making a meaningful impact? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join blithequark as an Outbound Customer Service Advocate II, where you'll play a vital role in shaping the lives of our 28 million members. At blithequark, we're committed to revolutionizing the way we approach healthcare and wellness. As a national organization, we offer a unique blend of competitive benefits, a fresh perspective on workplace flexibility, and a culture that values diversity, equity, and inclusion. Our team is dedicated to providing top-notch support to our members and providers, and we're seeking a talented individual to join our ranks.

About the Role:

As an Outbound Customer Service Advocate II, you'll be the face of blithequark, delivering education and information to our members and providers on behalf of our customer service team. Your primary responsibilities will include:

• Reaching out to members and/or providers for educational or informational purposes to help support solutions or concerns
• Escalating calls in the event providers are unable to deliver solutions
• Serving as the front-line support on various member and/or provider inquiries, requests, or concerns
• Assisting with sharing product awareness campaigns, policy changes, directory audits, monthly provider satisfaction surveys, and basic claims-related outreach with providers
• Maintaining performance and quality standards based on established contact center metrics
• Expanding knowledge on primary market and/or plan, and may expand to cover additional markets and/or plans that may require minor research (e.g., benefits eligibility)
• Documenting information including demographics, call summaries, and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
• Remaining up-to-date and adhering to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance

What We're Looking For:

* A High School diploma or GED

• 1-2 years of related experience, preferably in a contact center environment
• Vocation or technical education in addition to prior work experience (may include additional on-the-job training or continuous learning education)
• Bilingual – Spanish preferred
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Strong problem-solving and analytical skills
• Proficiency in CRM applications and other relevant software
• Ability to maintain confidentiality and handle sensitive information

Why Join blithequark?

* Competitive pay range: $17.17 - $26.97 per hour

• Comprehensive benefits package, including:

+ Competitive pay + Health insurance + 401K and stock purchase plans + Tuition reimbursement + Paid time off plus holidays + Flexible approach to work with remote, hybrid, field, or office work schedules

• Opportunities for career growth and professional development
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance

What We Offer:

* A dynamic and supportive team environment

• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance
• Comprehensive benefits package
• Flexible work arrangements
• Access to the latest technology and tools
• Collaborative and inclusive work environment

How to Apply:

If you're a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer:

blithequark is an equal opportunity employer that is committed to diversity, equity, and inclusion. We value the ways in which we are different and strive to create a workplace that is inclusive and respectful of all individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Note:

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act. Apply for this job