Customer Service Expert - Onsite Representative at blithequark
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! blithequark is seeking a highly motivated and skilled Customer Service Expert - Onsite Representative to join our team in the Bristol, TN area.
About blithequark
blithequark is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's top brands streamline their operations in meaningful and sustainable ways. With over 500,000 inspired and passionate employees speaking more than 300 languages, our global scale and local presence enable us to make a positive impact in our communities, with our clients, and on the environment.
Benefits of Working with blithequark
At blithequark, we believe in investing in our employees' growth and well-being. Some of the benefits of working with us include:
* Paid Training to help you develop your skills and expertise
* Competitive Wages to recognize your hard work and dedication
* Full Benefits, including Medical, Dental, Vision, 401k, and more, to ensure your physical and financial well-being
* Paid Time Off to recharge and relax
* Employee wellness and engagement programs to foster a positive and supportive work environment
Teleperformance and You
Through a unique blend of high-tech and high-touch approaches, combined with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. As a key contributor to our team, you'll have the opportunity to interact with people from all walks of life, and you'll be empowered to find innovative ways to respond to customer inquiries.
Did You Know?
Our Chief Client Officer started her career at blithequark as an agent and advanced to the pinnacle of the company. At blithequark, the sky is the limit! We believe in investing in our employees' growth and development, and we're committed to helping you achieve your career goals.
Responsibilities
As a Customer Service Expert - Onsite Representative, your primary responsibilities will include:
* Handling and responding to customer inquiries in a timely and professional manner
* Providing excellent customer service through active listening and empathy
* Working with confidential customer information and treating it sensitively
* Aiming to resolve issues on the first call by being proactive and resourceful
* Appropriately communicating with customers to ensure their needs are met
* Calmly attempting to resolve and de-escalate any issues that may arise
* Escalating interactions when necessary and appropriate
* Tracking all call-related information for auditing and reporting purposes
* Providing feedback on call issues to help improve our services
Qualifications
We're looking for fearless individuals who are inspired to deliver only the best in all that they do. To be considered for this role, you'll need:
* Ability to work remotely in a virtual team environment
* 6 months of customer service experience (preferred)
* Over 18 years of age
* Ability to type 25 wpm
* High School Graduate or GED
* Comfort with desktop computer systems
* Proven oral and written communication skills
* Logical problem-solving skills
* Ability to navigate Windows operating systems
* Organization and work prioritization skills
Work from Home Requirements
To ensure your success in this role, you'll need to meet the following work from home requirements:
* Internet Connection Requirements:
+ Minimum subscribed download rate equal to or exceeds 12.0 Mbps
+ Minimum subscribed upload rate equal to or exceeds 3.0 Mbps
+ ISP must have no packet loss and ping under 50ms
* Proof of internet speed required
* Clean and quiet workspace
Be Part of Our blithequark Family
At blithequark, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a workplace that's conducive to happiness and a healthy work-life balance.
Equal Opportunity Employer
blithequark is an Equal Opportunity Employer, and we're committed to diversity and inclusion in all aspects of our business.
Apply Now!
If you're a motivated and skilled customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join our dynamic team and make a positive impact in the lives of our customers. Apply now and take the first step towards a rewarding career with blithequark!