Experienced Customer Service Representative – Overnight Shift (Remote in Hollywood, FL)

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two conversations are ever the same? If so, we may have the purr-fect opportunity for you to join our award-winning customer service organization at blithequark! As one of the fastest-growing e-commerce retailers in the pet industry, blithequark is revolutionizing the way people shop for their furry friends. We're seeking a full-time, motivated Customer Service Representative to join our team and help us provide top-notch support to our customers. In this role, you'll have the opportunity to work from the comfort of your own home, with a starting wage of $15.50 per hour and opportunities to learn and grow with our company.

About blithequark

At blithequark, we're not just a company – we're a community of pet lovers who are passionate about delivering exceptional customer experiences. We believe that every customer interaction is an opportunity to make a difference, and we're looking for like-minded individuals who share our values. Our company culture is built on a foundation of empathy, kindness, and a willingness to learn and grow.

What You'll Do

As a Customer Service Representative, you'll be the face of blithequark, engaging directly with customers who contact us for a variety of topics, from helping them shop for their new pet to problem-solving when something doesn't go as planned. Your responsibilities will include:

• Engaging with customers in a friendly and professional manner, using active listening, patience, and empathy to resolve their issues
• Researching and problem-solving to determine appropriate solutions for customers, thinking proactively and setting follow-ups as needed to ensure contact resolution
• Operating with a willingness to learn, sharing feedback, and being open-minded to grow and improve
• Engaging with teammates, your direct Manager, and other team members across the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to a customer-centric culture of collaboration

What You'll Need

To be successful in this role, you'll need:

• 2 years of customer service experience, with a proven track record of delivering exceptional customer experiences
• Excellent communication skills (written, verbal, and listening) in a written assessment
• Ability to multi-task, maintaining a conversation on the phone while navigating on the computer and taking notes, and performing well in a fast-paced environment
• Proficiency in using computers, both for data entry and rapid navigation through systems and the internet to search for information to help support our customers
• Ability to adapt to change with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Must bring proven ability to maintain confidentiality and secure sensitive information
• High school diploma or equivalent
• Must be able to pass a background check

Technical Requirements

To ensure a seamless customer experience, you'll need to meet the following technical requirements:

• Work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience
• Work area acceptable for webcam use
• Have a reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed)
• You provide high-speed internet; we'll provide everything else (computer, monitor, keyboard, mouse, headset, webcam)
• Phone line not required; you must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify

Why blithequark Customer Service?

At blithequark, we're committed to creating a work environment that's supportive, inclusive, and empowering. As a Customer Service Representative, you'll have the opportunity to:

• Become your best self, with ongoing training and development, resources, and opportunities to grow and improve
• Make a difference in the lives of our customers and their pets, every day
• Work with a team of passionate and driven individuals who are making an impact in the pet industry
• Enjoy competitive wages, medical & dental insurance, 401k, and other benefits that show we care about your well-being
• Be part of a company that values diversity and inclusion, and is committed to creating a workplace that's welcoming and inclusive for all

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications!

Equal Opportunity Employer

blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates, and are an affirmative action employer. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform the job requirements, please contact [insert contact information]. Apply for this job