Customer Success & Project Coordinator (Freelance, Part-Time, Flexible)

Join ONSCREEN, a pioneering AgeTech startup, in our mission to revolutionize the way older adults communicate and stay connected with loved ones, healthcare providers, and social events. We're transforming the TV into a comprehensive communication, companionship, and care platform, and we're seeking a dedicated Customer Success & Project Coordinator to support the rollout of our innovative technology in senior living communities.

About the Role:

We're looking for a highly motivated, enthusiastic, and skilled Customer Success & Project Coordinator to join our team on a freelance, part-time basis. As a 1099 independent contractor, you'll enjoy the flexibility to work from home, choose your own schedule, and maintain a healthy work-life balance. This is an ideal opportunity for someone passionate about making a meaningful impact in the lives of older adults while growing with a dynamic and award-winning startup.

Key Responsibilities:

• Serve as the primary point of contact for clients during the rollout process, providing exceptional support and guidance.
• Deliver comprehensive training, documentation, and ongoing assistance to ensure seamless adoption of our platform.
• Coordinate implementation timelines with senior living communities and internal teams, ensuring timely and efficient project execution.
• Proactively monitor project progress, address client concerns, and resolve roadblocks to ensure customer satisfaction.
• Gather valuable feedback and insights from customers, relaying them to internal teams to drive continuous improvement and refinement of our customer success approach.
• Respond to inbound inquiries from potential customers, providing them with the necessary information to make informed purchasing decisions.
• Follow up with existing customers to ensure their ongoing satisfaction and engagement throughout their subscription.

Qualifications:

• Exceptional people skills, with the ability to build strong relationships and provide outstanding customer support.
• Excellent verbal and written communication skills, with the ability to explain complex technology in a simple and approachable way.
• Highly organized, detail-oriented, and proactive in problem-solving, with a strong ability to prioritize tasks and manage multiple projects simultaneously.
• Tech-savvy, with a willingness to learn and adapt to new technologies and systems.
• Strong problem-solving skills, with a focus on delivering timely and effective solutions.
• Experience working with senior living communities is highly desirable.

Work Details & Compensation:

• Flexible schedule: 20-30 hours per week, with the ability to choose your own hours and work from home.
• Competitive compensation: $20-30 per hour, based on experience.
• Employment Type: Freelance (1099 independent contractor).
• Location: Remote (U.S.-based candidates only).

Why Join ONSCREEN?

• Make a meaningful impact in the lives of older adults and their families, contributing to a mission-driven company that's revolutionizing the way people connect and communicate.
• Enjoy the flexibility to work from home, with a schedule that fits your needs and lifestyle.
• Be part of an award-winning, innovative, and fast-growing AgeTech startup, with opportunities for growth and professional development.
• Contribute to the evolution of our customer success strategy, helping to shape the future of our company and the lives of our customers.

If you're passionate about making a real difference in the lives of others, we'd love to hear from you! Apply today to join our team and help us bring connection, companionship, and care to more seniors across the country.

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