Remote Veterinary Client Service Representative (CSR) - Thursday to Sunday

Kaua‘i North Shore Animal Clinic is seeking an experienced and skilled Remote Client Service Representative (CSR) to join our dynamic and progressive veterinary practice. As a key member of our team, you will provide exceptional client service and support from the comfort of your own home, working Thursday through Sunday, 7:45 AM - 5:00 PM HST. If you thrive in fast-paced environments, are tech-savvy, and possess excellent communication skills, we encourage you to apply for this exciting opportunity.

In this role, you will serve as the primary point of contact for client communications, triage client concerns, and maintain detailed documentation in our practice management system. You will also have the opportunity to grow into advanced administrative tasks, supporting our practice manager with operations, reporting, and special projects. We are looking for a calm, professional, and proactive individual who is passionate about delivering exceptional client service and is committed to supporting our high-functioning team.

Key Responsibilities:

• Provide exceptional client service via phone, text, email, and online platforms
• Triage client concerns, schedule appointments, and prioritize messages
• Maintain accurate and detailed documentation in Vetspire
• Communicate effectively with the team through Slack and other digital platforms
• Troubleshoot technical issues and provide support as needed
• Lead our social media presence, creating engaging content and responding to online reviews

Growth Opportunities:

We are committed to the growth and development of our team members. As you gain experience and confidence in your role, you will have the opportunity to take on advanced administrative responsibilities, including:

• Assisting the practice manager with operational tasks and reporting
• Supporting HR and marketing initiatives
• Managing special projects and workflow improvements

Requirements:

• At least 3 years of experience in the veterinary field, with prior remote veterinary CSR experience
• Proficiency with Vetspire or similar cloud-based practice management systems
• Hands-on experience working in a veterinary setting within the last year
• Exceptional technical skills, including proficiency with Google Workspace, Canva, and other digital platforms
• Strong communication and interpersonal skills, with the ability to work effectively in a remote team environment

What We Offer:

• Competitive hourly rate: $19.00 - $22.00 per hour
• Full-time schedule: 40 hours per week, Thursday to Sunday
• Comprehensive benefits package, including 401(k), dental insurance, employee discount, health insurance, paid time off, and vision insurance

If you are a highly capable and experienced veterinary CSR looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, and we will be in touch to discuss further.