Customer Success Consultant - Atlanta

Join QGenda, a leading software company, as a Customer Success Consultant in Atlanta, GA. In this role, you will work closely with customers to implement our solution, provide training, and ensure they achieve their targeted business outcomes. As a key member of our team, you will collaborate with customers to identify areas of improvement, develop solutions, and drive long-term success.

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our Customer Success team. As a Customer Success Consultant, you will be responsible for onboarding new customers, providing training and support, and ensuring customer satisfaction and retention. You will work closely with customers to understand their needs, identify areas of improvement, and develop strategies to drive adoption and usage of our solution.

Key Responsibilities:

• Work with customers to define requirements and implement our solution, ensuring alignment with their business outcomes
• Provide training and support to customers, ensuring they are self-sufficient and achieving their goals
• Collaborate with customers to identify areas of improvement and develop solutions to drive long-term success
• Manage customer relationships, ensuring high levels of satisfaction and retention
• Identify and capitalize on upsell opportunities, driving revenue growth and expansion
• Monitor customer health, identifying potential risks and developing strategies to mitigate them

Requirements:

• Bachelor's degree required, 0-1 year of experience
• Excellent communication and problem-solving skills
• Ability to learn, design, and implement customer requirements
• Upbeat and patient personality, with a strong analytical mindset
• Fluent in English, with excellent written and verbal communication skills

What We Offer:

• Competitive salary and bonus structure
• Comprehensive benefits package, including full health and dental coverage
• 401k employer match and opportunities for professional growth and development
• Relaxed vacation policy, flexible work hours, and a fun, employee-centric work culture
• Opportunity to be part of a fast-growing software company with a global customer base

Company Culture:

At QGenda, we pride ourselves on our dynamic and supportive work environment. We offer a range of perks and benefits, including company outings, Costco membership, and a casual dress code. Our team is passionate about delivering exceptional customer experiences, and we are committed to helping our employees grow and develop in their careers.

Awards and Recognition:

QGenda has been recognized as one of the top software companies in the industry, with awards including:

• 2021 - Top 100 Software Companies (The Software Report)
• 2021 - Best in KLAS
• 2021 - GA Fast 40
• 2020 - Deloitte Technology Fast 500
• 2020 - AJC Best Places to Work

If you are a motivated and customer-focused individual looking to join a dynamic and growing software company, we encourage you to apply for this exciting opportunity.