Join Our Mission: Customer Experience Associate (Remote)

Position Overview:

• Company: Bold
• Position: Customer Experience Associate
• Compensation: $20.00-$22.00/hour + annual bonus
• Location: Remote
• Start Date: Immediate openings available

About Us:

Bold is a pioneering healthy aging platform that offers personalized, evidence-based exercise programs for Medicare members. Our mission is to empower aging adults to live healthier, more active lives. We're backed by leading investors, including Rethink Impact, Andreessen Horowitz, Khosla Ventures, GingerBread Capital, Primetime Partners, and Maveron.

Job Summary:

We're seeking a motivated and empathetic Customer Experience Associate to join our Member Experience Team. As a key member of our team, you'll conduct high-volume outreach to new and existing members, driving enrollment and program completion rates. This is a full-time remote role, reporting to our Manager of Member Experience.

Key Responsibilities:

• Conduct daily outreach via phone, text, and email to engage with members and prospects
• Make over 100 outbound calls per day to connect with members and prospects
• Enroll at least 25% of connected leads into our program
• Ensure at least 25% of connected members take a class within 1 week of engagement outreach
• Maintain a customer satisfaction score of 92% or higher

Requirements:

• 1-3 years of experience in inside sales, call center customer service, or health coaching
• Effective communication skills, with the ability to empathize with and actively listen to members
• Experience working with CRMs and customer service tools (e.g., Insightly CRM, Zendesk)
• Strong organizational and attention-to-detail skills, with the ability to prioritize and handle high-volume work
• Critical thinking and problem-solving skills, with the ability to quickly absorb new information

Nice to Have:

• Experience working with older adults, either directly or in a related field
• Background in digital health or a related industry
• Commitment to diversity, equity, and inclusion

What We Offer:

• Competitive compensation: $20.00-$22.00/hour + annual bonus
• Inclusive and supportive work environment
• Opportunity to make a meaningful impact on the lives of aging adults
• Professional growth and development opportunities

Ready to join our mission-driven team? Apply now!