Customer Experience Associate I, Healthcare - Remote

Unlock Your Potential in Healthcare Customer Experience!

Join our dynamic team at Magellan Health, Inc. as a Customer Experience Associate I, Healthcare, and embark on a rewarding career in customer advocacy. As a vital member of our team, you will play a critical role in delivering exceptional service to our members, providers, and clients. This is a unique opportunity to make a positive impact on people's lives while working in a state-of-the-art remote office environment.

About the Role

As a Customer Experience Associate I, Healthcare, you will be responsible for providing outstanding service to internal and external customers, resolving callers' needs on the first call, and meeting or exceeding customers' expectations and quality standards. You will be the primary point of contact for our members and providers, offering assistance with various aspects of our programs, policies, and procedures.

Key Responsibilities

• Serve as a customer advocate, supporting members and providers with healthcare-related benefits and services.
• Handle incoming and outgoing calls, responding to inquiries, and resolving issues in a compassionate and professional manner.
• Research and communicate medical information to callers, maintaining confidentiality and protecting health information (PHI).
• Meet key performance indicators and service standards while demonstrating empathy and understanding for members and providers.
• Identify and respond to crisis calls, facilitating routine referrals and triage decisions as needed.
• Assemble and enter patient information into our delivery system, ensuring accuracy and efficiency.
• Participate in ongoing training and development, staying up-to-date on operational changes and best practices.

Requirements

• 1-2 years of customer service experience.
• Excellent communication and interpersonal skills.
• Ability to multitask, with attention to detail.
• Flexibility in scheduling and comfort with change.
• Proficiency with keyboard functions and navigation between multiple computer applications.
• GED or high school diploma required; associate's or bachelor's degree preferred.

What We Offer

• Competitive salary range: $31,175 - $46,765.
• Comprehensive benefits package, including health, life, and voluntary benefits.
• Short-term incentives and opportunities for career growth and development.
• State-of-the-art remote office environment.

How to Apply

Ready to join our team and make a difference in healthcare customer experience? Click the link below to apply now!

Magellan Health, Inc. is an Equal Opportunity Employer

We are proud to be a tobacco-free workplace and an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our passion for delivering exceptional customer experiences in healthcare.