Customer Service Desk Representative - Full Time

Join our dynamic team as a Customer Service Desk Representative and be an integral part of delivering exceptional service to our members! Based in our Remote office, this full-time role offers a competitive salary and a range of benefits, including weekly pay, free BJ's Inner Circle and Supplemental membership, generous time off programs, and comprehensive benefit plans.

As a Customer Service Desk Representative, you will be the first point of contact for our members, providing excellent and efficient service, resolving concerns, and addressing inquiries. You will be responsible for executing acquisition, renewing, upgrading, and cross-selling My BJs Perks, as well as handling merchandise returns, exchanges, pick-ups, and general customer service inquiries.

About BJ's Wholesale Club

BJ's Wholesale Club is a leading operator of membership warehouse clubs in the Eastern United States, with over 235 clubs, 165 BJ's Gas locations, and eight distribution centers. We offer a collaborative and inclusive environment where all team members can learn, grow, and be their authentic selves. Our goal is to provide outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

Responsibilities

• Deliver superior customer service to members, serving as a first-line point of contact for membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look-up, and pick-ups
• Drive and promote the BJ's value proposition regarding acquisition, retention, perks, and the member experience
• Convert potential members by actively and effectively pitching all membership programs in accordance with company policies and practices
• Exhibit clear understanding of all BJ's Membership options and Co-Brand credit card
• Resolve member concerns in a courteous and timely manner, escalating issues to PIC and MOD when necessary
• Assist with BOPIC (Buy Online and Pick Up In Club) orders for members
• Maintain all club policies and procedures
• Perform other duties as assigned, including working in other departments as needed

Requirements

• Prior front-line/customer service or previous sales experience preferred
• Results-driven with proven success in goal achievement
• Basic math skills preferred
• Computer proficiency preferred

What We Offer

• Competitive salary
• Weekly pay
• Free BJ's Inner Circle and Supplemental membership
• Generous time off programs, including vacation, personal, holiday, sick, bereavement leave, and jury duty
• Comprehensive benefit plans, including three medical plans, health savings account (HSA), two dental plans, vision plan, and flexible spending
• 401(k) plan with company match (must be at least 18 years old)

Apply Now!

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