Customer Service Representative - Remote Travel Expert (USA)
Embark on a rewarding career journey with us! We're seeking a highly skilled and customer-focused individual to join our team as a Remote Customer Service Representative, working with America's leading online travel agency. As a vital part of our organization, you'll have the opportunity to work from the comfort of your own home, providing exceptional service to customers and helping them plan their dream trips.
Job Summary
As a Customer Service Representative, you'll be the face of our brand, interacting with customers via telephone and assisting with hotel, rental car, and flight reservations. You'll help customers change travel plans, confirm or obtain their itinerary, request refunds, or report travel issues. Our remote office provides a state-of-the-art and comfortable workspace, and you'll enjoy flexible scheduling, allowing you to select when you work and when you don't.Key Responsibilities
- Answer incoming calls from customers and provide exceptional service
- Review customer history as necessary to provide personalized support
- Follow policy and procedure guidelines to ensure seamless customer experience
- Assist customers with changing travel plans, providing or confirming travel itineraries, and processing refunds
- Help customers solve travel issues and provide empathy when needed
- Place outbound calls to travel partners (hotels, rental car agencies, etc.) as necessary
- Document information and outcomes as necessary to maintain accurate records
Requirements
- Prior customer service experience required
- Strong geographical knowledge and experience working in the travel industry or personal experience using travel products (preferred)
- Excellent customer service skills, attention to detail, and problem-solving abilities
- Strong communication and listening skills, with the ability to work independently and proactively
- Highly proficient in using the internet and navigating multiple applications
- Computer and equipment meeting the following specifications:
- High-speed, hardwired internet (no Wi-Fi or satellite)
- Windows 10 operating system
- Intel Core i5 processor, 1.5 GHz and above
- 8GB of RAM
- 256GB hard drive
- Dual monitors, each capable of displaying at least 1920 x 1080 pixels
- Sound card and USB noise-canceling headset
What We Offer
- Competitive salary and flexible scheduling
- Opportunity to work from home and enjoy a better work-life balance
- State-of-the-art technology and equipment
- Chance to be part of a dynamic and growing team
Contracting Information
NexRep contracts with people in 34 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, IL, MA, MD, ME, MO, NJ, NY, OR, RI, VT, and WA. We do not currently contract with anyone outside of the US.
Apply Now!
We encourage you to apply, even if you feel you're not a perfect match. We're looking for great people to join our friendly team.
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