Remote Guest Communications and Hospitality Management Specialist

Launch Your Career with a Leading Vacation Rental Management Company! We're seeking a highly skilled and passionate Guest Communications and Hospitality Management Specialist to join our dynamic team at Air Concierge. As a remote team member, you'll have the opportunity to work with a cutting-edge company that's revolutionizing the vacation rental industry. With a competitive salary and opportunities for professional growth, this is an exciting chance to elevate your career in hospitality management.

We're a proud SuperHost on Airbnb and Premier host on VRBO, and we're looking for a dedicated collaborator to help us deliver exceptional guest experiences. If you're passionate about providing top-notch customer service and have a strong background in hospitality management, we want to hear from you!

Key Responsibilities

• Rapid Response Excellence: Ensure all guest communications receive swift and effective responses within 5 minutes, reflecting our commitment to unparalleled customer service.
• Diverse Expertise: Specialize in managing both long-term and short-term rentals, serving as a booking agent, reservations manager, vendors coordinator, and more.
• Booking Wizardry: Make and process reservations with precision, confirming OTA's/Channel Distribution bookings on platforms like Airbnb, VRBO, Google, Hopper, etc. Keep calendars updated and tasks organized.
• Exceptional Communication Skills: Provide accurate information to guests via text, phone, and email. Handle reservations with finesse, confirming online bookings and maintaining seamless communication throughout guests' journeys.
• Concierge Extraordinaire: Offer concierge assistance, guiding guests on services, recreation, restaurants, and other local activities.
• Financial Savvy: Collect funds for rent, taxes, and other charges, ensuring seamless financial transactions (all online, of course).
• Tech-Driven Connectivity: Maintain zero downtime in internet/connectivity, ensuring uninterrupted guest support is a must.

Tech Savvy Requirements: Familiarity with vacation rental PMS systems such as Hostaway and Lodgify. Proficiency in tools like Slack, Google Suite, OpenPhone, Airbnb, VRBO, Dropbox, Jotform, and more.

Bonus Points: Previous experience working for Airbnb (Case Manager/Support Ambassador) is a significant plus!

Why Join Us? Be part of a dynamic team shaping the future of vacation rentals. Opportunities for professional growth and skill development await!

How to Apply: Please record a quick video (3-5 minutes) where you talk to us about:

• Yourself, what you studied, and what you like to do in your free time
• Your work experiences
• Why you left your last job and what you learned from it
• Whether you'll work from home or a public place
• A brief description of a time you dealt with a guest issue or conflict and the steps you took to resolve it

Upload your video using the Loom feature from the Upwork Messages.

Apply Now and Elevate Your Career in Vacation Rental Management!

We Want to Hear From You!

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together!