Customer Onboarding Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.Ready to explore a career path? Start your journey.As a customer onboarding manager, you’ll collaborate with cross-functional partners around the world to lead projects from start to finish. This includes estimating workloads, planning steps, assigning responsibilities, communicating status reports, and transitioning through a handover. While no two days will be the same, you’ll always strive for the same goal: to influence change and keep high-value projects moving in the right direction.WhatYou’llDoDesign and define work breakdown structures, resources required, and roles and responsibilitiesEnsure all client requirements are understood and documentedLead project and partner callsCreate a positive working environmentManage and communicate project performance including overall status, changes, risks, assumptions, decisions and dependenciesLead testing, project handover and readiness assessments, and document any risks and follow-up items?WhatWe’reLooking ForExcellent communication ability (in English, multi-lingual a plus)Passion for working directly with customersLove for problem solvingExcellent organizational and time management skillsAdaptableAble to inspire change across a multi-cultural, cross-functional groupPositive, motivational attitudeUnderstand the company and corporate travel industryLocationUnited StatesThe US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT_2023BenefitsAtAGlance_Without_Rates_Final.pdf)The #TeamGBT ExperienceWork and life: Find your happy medium at Amex GBT.Flexible benefitsare tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.Travel perks:get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.Develop the skills you wantwhen the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.We strive to champion Diversity, Equity, and Inclusionin every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.Wellbeing resourcesto support mental and emotional health for you and your immediate family.And much more!All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.Click Here (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/Additional%20Disclosures%20in%20Accordance%20with%20the%20LA%20County%20Fair%20Chance%20Ordinance.pdf?version=2) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .What if I don’t meet every requirement?If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/) Apply Job!