Web Chat Agent for Automotive Sales and Service
Description Our Web Chat Agents provide individuals the opportunity to engage in online conversations regarding automotive and recreational vehicle sales, service, finance, and general dealership inquiries. Our primary focus is to represent our dealer clients positively online and convert these interactions into leads, allowing our dealer clients to generate revenue from their website traffic. Compensation and Benefits Competitive salary based on experience Opportunities for bonuses based on performance Flexible scheduling options Why you should apply for this position today This role offers a unique opportunity to engage with customers in a dynamic environment. As a Web Chat Agent, you will play a vital role in enhancing customer experiences and helping clients convert inquiries into leads. Skills Excellent customer service abilities Strong written and verbal communication skills Ability to multitask effectively Basic internet and computer skills Fast typing skills (minimum 35 WPM) Positive and professional demeanor Adaptability to change in a fast-paced environment Responsibilities Handle a wide variety of customer inquiries via online chat Provide accurate information about products and services Schedule appointments based on customer needs Maintain a knowledge base of evolving products and services Capture customer contact information for lead generation Summarize interactions based on customer needs for client review Qualifications Previous experience in retail customer service or the automotive industry preferred but not necessary Must be able to type at least 35 WPM; 40 WPM preferred Strong decision-making and analytical abilities Experience in an office setting, customer interaction, call center, or office customer service setting preferred Positive attitude and friendly demeanor Education Requirements High School Diploma, GED, or equivalent certification Experience Requirements 2+ years of experience in a customer service role preferred Why work in Chicago, IL Chicago offers a vibrant urban environment with diverse cultural experiences, dining options, and entertainment. The city is known for its strong job market and is home to numerous companies across various sectors, providing ample opportunities for professional growth and networking. Apply Job!