Contract Remote Client Accounts Administrator
Our client is a leading global business law firm looking for a collaborative, results-oriented individual who enjoys working in a fast-paced environment and has exceptional problem-solving skills. Naviga has been engaged to identify a Contract Client Accounts Administrator to join their team. Title: Contract Client Accounts Administrator Location: Remote, AZ, CA, DC, DE, FL, GA, IL, MA, MD, MN, NJ, NY, PA, TX, VA, WA Hours: 9 am -5:30 pm EST Key Notes/Company Details: Headquartered in both Chicago, IL and London, England. Multi-Billion Dollar Business, Employing over 3600 Lawyers Culture includes individuals of high standards, providing support and collaboration throughout the business Work with a reputable global firm known for its excellence in professional services. Temporary position with potential for growth and advancement within the firm. Responsibilities: Connect with stakeholders to understand business needs, develop and implement best practices for billing management functions Continually drive results through innovation and thought leadership Lead a team of billing specialists, ensuring overall alignment with the firms billing practices, policies and procedures Be responsible for providing daily supervision, support and guidance to direct reports Ensure work assignments are completed in a timely manner and meet the expectations of internal and external clients Meet regularly with individual direct reports, provide coaching and training to the team, recognize areas for professional development, complete performance reviews, and conduct the annual review with the employee Provide training to ensure that billing processes and policies are applied consistently across the department and onboard new team members Provide training and guidance on billing processes and procedures, along with securing other training as needed to ensure success Interact with clients, attorneys, and business professionals and act as a point of escalation Research and resolve billing issues, including account analysis, and assists attorneys and the billing team with processing and collecting invoices in a timely manner Escalate unresolved billing issues to senior management for timely resolution as needed Continually track team metrics to ensure the team is meeting service level requirements, analyze service level issues, and implement solutions expeditiously Analyze the need for additional metrics to continuously drive exceptional client service levels Create and maintain complex monthly reporting, as well as review data for accuracy prior to submitting Determine if additional reporting is needed to drive exceptional client support Participate and support project management initiatives, as well as lead and manage projects to include project planning, development, and execution Meet regularly with assigned team members and prepare agendas and capture/tracks important discussion items Track and resolve tickets assigned by the Accounting Service Desk on a daily basis Requirements: 5 years experience successfully managing high volume billing portfolios in a law or professional services firm Experience as a team lead (preferred) Expert experience and knowledge with the following: Client Accounts (to include domestic, global and e-Billing) Direct Billing Experience with Quality Assurance and strong understanding of pricing arrangements Experience with strong computer skills including advanced proficiency of Excel, as well as accounting systems such as Aderant Requires proficiency in e-billing applications such as Bill Blast or e-Billing Hub. Must be team-oriented and have the ability to work effectively and collaboratively in a fast-paced environment which may require long hours to meet workload needs Must have strong attention to detail Ability to troubleshoot and resolve complex problems Must have proven analytical skills Must exercise sound judgment and have decision-making skills Strong communication and interpersonal skills required to interact with business professionals and timekeepers Ability to work independently and is able to take direction well Ability to lead and manage a diverse team and provide training and guidance to ensure consistent application of billing procedures across the team Education: High School Diploma required, Bachelors Degree in Finance, Accounting or similar field preferred Apply Job!