Pharmacy Senior Account Manager
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. Position Summary As a Senior Account Manager, you will be responsible for a large, complex and high-profile book of business. You will be expected to work independently and support new business implementations for critical clients. In this role, you will be required to demonstrate a high-level of quality client service through the execution of accuracy, responsiveness, reliability, integrity and professionalism on every interaction in a fast-paced operational environment. You will position yourself as a lead on larger account work activity and drive day-to-day client activities, which include managing the resolution status of routine to complex requests related to our clients benefit plans, setting up new plans, optimizing plan changes, analyzing complex problems, identifying root causes and assisting with driving practical and creative solutions. As a Senior Account Manager, you will be expected to foster team work and collaboration and extend accountability across internal departments to ensure client needs and expectations are met. You will elevate as a peer leader within the department and serve as a subject matter expert, fulfilling the function of both a resource and mentor to new and tenured account managers within the organization. Your responsibilities will also include providing peers with direction on program requirements and supporting training initiatives, while providing feedback and recommended solutions for process efficiencies. You will own client-level and department-level projects alike and manage those projects end-to-end with high-quality and efficiency. In the role, you must be able to travel up to 30%. Travel may require, but is not limited; to flights, overnight stays, local travel on short notice and other travel deemed necessary by the Company. Required Qualifications 3-5 years of Account Management, Insurance, Healthcare, Benefits, or related industry experience Knowledge of Prescription Benefit Management (PBM) industry 2+ years of experience with Microsoft Office Suite, especially Excel, PowerPoint, Word, Outlook, and Web applications Ability to travel up to 30%
Preferred Qualifications
Experience working with multiple intranet and extranet systems, CRM, or adjudication platforms (i.e., SalesForce, Peoplesafe, AS400 system knowledge, etc.) Education Bachelor's Degree or Equivalent Work Experience Pay Range The typical pay range for this role is: $46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Companys 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit Benefits | CVS Health We anticipate the application window for this opening will close on: 02/17/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Apply Job!