[Remote] Customer Support Specialist - English (Evening/Overnight)

Note: The job is a remote job and is open to candidates in USA. Mudflap is a fast-growing marketplace serving the trucking industry, focused on supporting independent truckers with innovative payment solutions. They are seeking a Customer Support Specialist to provide exceptional support to their customers, ensuring a high-quality experience through effective communication and problem-solving skills.

Responsibilities

• Strong Phone Presence: You communicate clearly and confidently, with a warm, professional tone and genuine empathy
• Real-Time Problem Solving: You think fast on your feet, troubleshoot effectively, and keep customers reassured every step of the way
• Comfortable with High Volume: You thrive in a high-call environment and know how to stay sharp, organized, and efficient throughout the day
• Customer-Obsessed: You go above and beyond to deliver an experience that feels effortless, personal, and thoughtful
• Emotionally Intelligent: You can read between the lines, pick up on customer signals, and respond in creative, thoughtful ways that show deep understanding
• Ambitious and Growth-Oriented: You’re hungry to learn, open to feedback, and excited to grow your skills and career with Mudflap
• Tech-Savvy: You move comfortably between tools like Zendesk, Slack, and internal systems without skipping a beat

Skills

• 2+ years of experience in a remote customer support role, ideally in fintech or tech startup environments
• Proficient with support tools like Zendesk or similar ticketing systems
• Customer-first mindset with a genuine passion for delivering exceptional service
• Excellent communication skills, both verbal and written
• Thrives in fast-paced environment, you're a strong multitasker with a high sense of urgency and a hands-on, team-oriented approach
• Strong Phone Presence: You communicate clearly and confidently, with a warm, professional tone and genuine empathy
• Real-Time Problem Solving: You think fast on your feet, troubleshoot effectively, and keep customers reassured every step of the way
• Comfortable with High Volume: You thrive in a high-call environment and know how to stay sharp, organized, and efficient throughout the day
• Customer-Obsessed: You go above and beyond to deliver an experience that feels effortless, personal, and thoughtful
• Emotionally Intelligent: You can read between the lines, pick up on customer signals, and respond in creative, thoughtful ways that show deep understanding
• Ambitious and Growth-Oriented: You're hungry to learn, open to feedback, and excited to grow your skills and career with Mudflap
• Tech-Savvy: You move comfortably between tools like Zendesk, Slack, and internal systems without skipping a beat

Benefits

• Competitive pay and equity in a high-growth startup
• Multiple health benefit options
• Paid Time Off
• 401(k) matching
• Opportunities and support for major career growth
• Annual Company offsite event (Mudfest!)
• Training runs for three weeks, and we’ll ship you the equipment you need to succeed

Company Overview