Chief of Staff - Business Development (North America)

This a Full Remote job, the offer is available from: Nevada (USA) Note to candidates: This role is based in London for the first six months and will then relocate to the USA, either New York or Las Vegas. Driving Innovation and Trust: Ten’s Journey to Redefine Service Excellence Ten is on a mission to become the most trusted service business in the world. Technology-driven Product is at the centre of our strategy to create a hugely successful service and business. Millions of members already have access to Ten's services across lifestyle, travel, dining and entertainment on behalf of over fifty clients including HSBC, Swisscard, Visa, Mastercard and American Express. Ten's partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees. We have the advantages of already being at scale globally with a critical mass of high-net-worth members via stable, multi-year revenue-generating contracts. We already have a market leading consumer proposition and credibility (and many integrations) with the leading suppliers/partners across our ‘big 4’ service categories of restaurants/travel/entertainment and luxury retail. We are debt-free, profitable and the first B Corp listed on the London Stock Exchange (AIM market). Our plans are to continue to invest into technology (including AI) to become the main way that our members organise their leisure lives. The next few years will see Ten speed up our progress via our Growth Engine strategy making the next huge steps to achieve our ambitions together. For more information about Ten, please check out our Welcome to Ten video and this article. The role We are opening a unique role for rapid development for the right candidate to work at the heart of Ten, initially spending six months working directly with Ten’s CEO in London. As Chief of Staff, you will act as right-hand person to the CEO Alex Cheatle, based at our global HQ in London. After the initial six-month period we expect the candidate to move to the USA and become our Head of Business Development, leading the strategic development of the Ten business in the world's largest potential market for us. This will involve working with the leading banks, wealth managers and premium brands in the USA to provide them with the appropriate Ten-driven loyalty platform. The role of Head of Business Development, reporting to our Co-Founder & Group COO Andrew Long, involves creating material opportunity for value creation for both Ten and the successful candidate. The role will sit on the most senior operating board for Ten North America and be a leadership role across Ten in the region and have some accountability for P&L and product development. Key responsibilities: Chief of Staff duties

• Provide comprehensive support to the CEO across their full range of responsibilities, with a particular focus on business development and client engagement.
• Act as an extension of the CEO by following up, cascading communication, and stepping in when needed to ensure continuity and alignment.
• Effectively articulate complex concepts in persuasive and concise language for diverse audiences.
• Lead and manage specific CEO-driven projects, including planning, execution, and progress tracking.
• Collaborate with external stakeholders and cross-functional teams to drive change and implement transformation initiatives successfully.
• Conduct detailed analyses to support decision-making and strategic initiatives.
• Monitor and assess the effectiveness of strategies and decisions, recommending adjustments where necessary for optimal outcomes.

Head of Business Development duties:

• Build a winning sales strategy for North America, focusing on closing deals with US banks, wealth managers, and Fortune 500 brands.
• Optimize go-to-market approaches to maximize revenue and profitability.
• Implement consultative, value-based selling processes and supporting sales technologies to close high-value, multi-year deals.
• Identify new business opportunities, develop partnerships, and deepen relationships in financial services.
• Stay ahead of market trends and competitor activity, turning insights into actionable strategies that drive results.
• Drive significant revenue growth by closing multi-year contracts valued at $1M+ through platform-as-a-service and technology fees.
• Partner with executive leadership, marketing, proposition and product teams to align strategies and deliver exceptional client value.
• Ensure seamless communication and collaboration across teams to achieve company-wide goals.
• As you grow the business: recruit, inspire, and develop exceptional sales talent to drive measurable success.

Requirements

The role would suit an individual who has experience of working with senior stakeholders to ensure the delivery of organisational change and/or communications in a fast-growth multi-national business.

• High-potential: Envision the role as a route to becoming

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