[Remote] Customer Support Manager

Note: The job is a remote job and is open to candidates in USA. JBT Marel is a global leader in food and beverage technology, focused on transforming the future of food through sustainable innovation. The Customer Support Manager is responsible for planning, coordinating, and executing after-sales activities, maintaining relationships with clients, and facilitating the adoption of new technologies in the Food Process Industry.

Responsibilities

• OmniBlu Customer Support Manager focuses on warm side (coating, frying, cooking) and freezing product lines
• You will be the primary contact between JBT Marel and the customers after the OmniBlu System installation
• This position is the direct line to customers regarding machine performance data and communication using OmniBlu. Training on the equipment and sending weekly reports is a crucial part to this role
• You will facilitate the process of new technologies adoption (OmniBlu) with JBT Marel customers, understand their needs and business objectives, and identify how JBT Marel can add value with novel solutions. This includes training and ongoing meetings to review needs and impact
• You will maintain frequent contact with the clients to verify the operation of the implemented solutions and offer full assistance for additional training on how to use the system or troubleshooting

Skills

• Bachelor's degree in one of the following majors: Data Science, Automation Engineering, Computer Engineering, Business Administration, or similar fields
• Understand new technological solutions for digital Food Industry and their impact on Food Processing Plants
• Hands on experience with Food Processing and/or large machine operation
• Advanced skills with computer systems and software
• Ability to work in a team-oriented, collaborative environment
• Collaborate with the sales and technical teams to improve products and design new offers as part of the company's portfolio
• Valid driver's license is required
• You must be authorized to work in the US without sponsorship now or in the future

Benefits

• Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.
• JBT Marel offers benefits on day 1 of your employment.

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