[Remote] Account Manager II (Remote)

Note: The job is a remote job and is open to candidates in USA. CareFirst BlueCross BlueShield is seeking an Account Manager II to join their Account Management Team. This role is critical for providing consultative expertise on benefits and products, responsible for promoting services and growing group enrollment by developing strong relationships with key decision makers. The Account Manager will also oversee client implementations and ensure compliance with regulations related to benefit programs.

Responsibilities

• The Account Manager is directly responsible for aggressively growing group enrollment by marketing to the clients associate base
• This role leads and conducts employer and employee educational and communication meetings independently with varying locations
• Requires discretionary judgement to deliver superior client experience, traveling to in and out of state locations to meet client requirements and expectations
• They are an integral partner of the account management team for new and renewing business, in sales strategy and benefit design modeling
• Autonomously utilizes the benefit expertise, business acumen and knowledge base as a tool set to resolve complex client requirements and issues
• Build and maintain a strong cultivated relationship with client, acting independently as a trusted advisor
• Takes the lead to develop strategy for renewal events which can include goal setting, timeframe analysis, implementation requirement outlines to ensure successful set up of new products and services
• The Account Manager works in consultation with internal and external resources to oversee resolution of escalated issues
• They assess and determine the risk of an issue to identify impact to the company and client
• They will then work collaboratively with the client, whether the issue is global or isolated, and determine ultimate resolution
• Facilitate and work independently in partnership with external clients leading benefit analysis and development of structured programs to engage members, including: open enrollment strategy, wellness services deployment, implementation oversite acting in a consultative role to strengthen relationships and maximize value realization on behalf of client
• Disseminate understanding of legal developments and/or changes with regulations related to insurance carriers and Federal and State laws affecting clients, policies, and procedures to insure compliant administration of benefit programs

Skills

• CANDIDATES MUST LIVE IN THE MD, DC, NORTHEN VA AREA IN ORDER TO TRAVEL INTO THE OFFICES AND FOR CLIENT MEETINGS AND STAFF MEETINGS
• ACTIVE HEALTH AND LIFE LICENSE IS REQUIRED
• Bachelor's Degree OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience
• 3 years Experience in sales, sales support, implementation, benefit administration or Account Management
• Current health and life license for the jurisdictions of Maryland, DC, and Virginia are required
• Superior communication skills and knowledge of employee benefits issues necessary to effectively communicate with clients, insurance carriers and prospects concerning employee benefit lines of coverage
• Ability to problem solve, strong organizational skills, detail oriented, responsive and self-motivated, works independently as well as part of a team
• Proficiency with Microsoft Word and Excel is required
• Estimate Amount: 20% Both local and nationwide travel is required to meet customer's needs throughout the year. During Q4, up to 70% of work will require travel
• Must be eligible to work in the U.S. without Sponsorship
• Basic working knowledge of PowerPoint preferred
• Knowledge of insurance information, technology and new legislation

Benefits

• In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements)

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