[Remote] Collection & Monitoring Analyst

Note: The job is a remote job and is open to candidates in USA. UnitedHealth Group is a leading healthcare company dedicated to improving health outcomes. They are seeking a Collection & Monitoring Analyst to support OSINT research and monitor online threat activity related to identified Persons of Interest, ensuring the safety of employees and operations through detailed analysis and reporting.

Responsibilities

• Conduct OSINT research in support of POI-related security inquiries, using publicly available online, social media, and digital sources
• Collect, organize, and document relevant information associated with individuals of security concern in accordance with established procedures
• Assist senior analysts with background research, timeline development, and activity tracking related to POIs
• Identify potential indicators of concerning behavior, escalation, or targeting based on online activity and open-source information
• Maintain clear and accurate case notes, source citations, and supporting documentation
• Monitor social media platforms, forums, blogs, and other online spaces for potential threats, hostile narratives, or emerging risks relevant to the organization
• Support ongoing monitoring of known threats, key events, or heightened risk periods by identifying and reporting relevant online indicators
• Assist with the detection of threatening, concerning, or suspicious online communications directed at personnel, facilities, or business operations
• Escalate identified risks or anomalies to senior intelligence or security personnel following defined workflows
• Draft concise intelligence summaries, monitoring updates, and incident support notes for internal stakeholders
• Support real-time or near-real-time monitoring during security events or incidents as directed
• Assist with triage and intake of intelligence-related requests, ensuring information is routed appropriately
• Follow established workflows, documentation standards, and information handling requirements
• Contribute to team metrics, reporting accuracy, and continuous improvement

Skills

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of experience in intelligence, security, investigations, research, or a related analytical field (academic or professional)
• Foundational understanding of OSINT principles and ethical use of publicly available information
• Familiarity with major social media platforms and online communities as information sources
• Written communication skills with the ability to produce clear, structured, and objective reports
• Basic proficiency with Microsoft Office tools (Microsoft Word, Microsoft Excel, Microsoft PowerPoint)
• Ability to follow established processes, manage multiple tasks, and meet deadlines in an operational environment
• Ability to work full time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm
• Reside within Pacific Standard Time Zone
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• Strong attention to detail and commitment to accuracy
• Professional judgment and discretion when handling sensitive information
• Ability to work effectively as part of a team while following guidance from senior staff
• Clear communicator who can summarize findings without speculation or bias
• Willingness to learn and develop OSINT and intelligence analysis skills over time
• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
• Experience related to intelligence studies, criminal justice, cybersecurity, international relations, or digital investigations
• Exposure to social media monitoring, online research tools, or threat-related analysis
• Experience working in a security operations center, monitoring function, or investigative support role
• Familiarity with documenting research findings and maintaining audit-ready notes

Benefits

• A comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

Company Overview