[Remote] Account Manager – Mid-Market
Note: The job is a remote job and is open to candidates in USA. HG Insights is looking for a driven, relationship-focused Account Manager to join our Growth team. You will own a portfolio of SMB, commercial, and mid-market accounts, responsible for the full post-sale customer lifecycle — from onboarding and adoption through renewal and expansion.
Responsibilities
- Manage a portfolio of growth segment accounts through onboarding, adoption, retention, renewal, and expansion — serving as the primary post-sale point of contact
- Proactively identify and pursue in-year upsell and expansion opportunities through account planning, stakeholder engagement, and a deep understanding of each customer's goals
- Work closely with customer stakeholders to uncover new use cases, align on outcomes, and ensure they're realizing measurable value from HG — building the case for renewal and growth
- Monitor account health and engagement signals to identify at-risk accounts early and execute retention strategies before churn becomes a threat
- Leverage AI and modern customer success tools to analyze account health, prioritize outreach, and continuously sharpen your expansion and retention strategy
- Partner with Product, Marketing, and Sales to develop account plans, escalate blockers, and bring customer feedback into the business
- Represent the customer's voice internally, helping refine HG's offerings and processes based on real-world feedback
Skills
- Proven Account Management Experience (3-5yrs): A track record of managing and growing customer relationships in SMB, commercial, or mid-market segments (up to $1B), with demonstrated success on both renewal and expansion
- Quota Achievement: Consistent delivery against renewal and expansion targets, with examples of driving meaningful account growth
- Consultative Approach: Strong critical thinking and communication skills that allow you to become a trusted advisor — not just a vendor contact
- Commercial Acumen: Comfortable navigating renewals, pricing conversations, and contract discussions while preserving strong customer relationships
- Tech-Forward Mindset (Required): Demonstrated ability to quickly adopt and leverage AI tools to enhance client engagement, analyze trends, and drive expansion and retention strategy
- Adaptable and Self-Directed: Resourceful and organized, able to thrive and prioritize without a rigid playbook
- Industry experience in data, SaaS, or B2B technology is a strong plus
Benefits
- Competitive base salary + performance-based bonus
- Comprehensive health, dental, and vision benefits
- Flexible, remote-first work environment
- A culture that invests in your growth and development
Company Overview
Company H1B Sponsorship