[Remote] Remote Customer Service Representative Job Details | EssilorLuxottica Group

Note: The job is a remote job and is open to candidates in USA. EssilorLuxottica Group is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. They are seeking a Remote Customer Service Representative to handle calls from clients, provide support, resolve complaints, and maintain customer satisfaction.

Responsibilities

• Answers incoming calls and processes orders
• Resolves customer complaints, troubleshoots issues to determine best path for resolution
• Correctly documents customer interactions and tracks call types
• Maintains support service levels and upholds Luxottica’s Customer Service standards
• Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability
• Takes inbound phone calls for up to 90% of assigned shift
• Performs all other duties as assigned

Skills

• High school diploma
• 1+ year(s) of experience working in customer service, hospitality or call center environment
• Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
• Strong verbal and written communication skills
• Demonstrated listening and comprehension skills
• A clear team player with strong interpersonal skills
• Ability to maintain composure when dealing with difficult customer situations
• Excellent time management skills – must be able to prioritize tasks efficiently
• Strong PC skills including MS Office; Word and Excel
• Ability to navigate information systems and internet
• Higher education degree
• Previous experience using SAP
• Previous experience in the optical industry, full knowledge of Luxottica's optical products and a strong command of the industry language
• Bilingual Spanish or French

Benefits

• Competitive bonus and/or commission plan
• Health care
• Retirement savings
• Paid time off/vacation
• Various employee discounts

Company Overview