[Remote] Part-time Book Club Program and Community Manager - Remote

Note: The job is a remote job and is open to candidates in USA. Professional Book Club (PBC) Guru is dedicated to fostering a love for reading and learning in diverse communities. The Book Club Program and Community Manager will manage virtual book clubs, engage participants, and ensure a meaningful online experience while cultivating client relationships.

Responsibilities

• Manage up to 20 online book club community forums globally, including professional development, health and STEM, general lifelong learning, DEI/social justice, and internationally focused reading and discussion communities
• Send regular emails to participants, post discussion questions, recommend books for groups to vote on, and actively participate in book club discussions
• Reply to member requests and incorporate feedback to improve the book club program continuously
• Participate in online forum discussion groups to encourage interaction and dialogue
• Moderate discussion groups to check that members are following community guidelines
• Support the team with the onboarding of new book club community groups through all marketing and initial launch phases
• Research potential book options for various types of book club communities
• Continuously improve the book club experience by growing community membership, driving engagement, and promoting meaningful member-to-member interactions
• Engage in a technical workflow to maintain organization and structure for all communities
• Livestream Author Talk Host and Moderator: lead 6-12 livestream “fireside chat” Q&A conversations with bestselling authors annually
• Draft, edit and proofread book club discussion content for a diverse array of selected titles as needed
• Manage client relationships to ensure that each book club program is meeting the organization’s objectives
• Occasionally assist in onboarding new book club community clients through all marketing and initial launch phases
• Meet with client contacts via Google Meet, Zoom, or Conference Calls to discuss program success and areas for improvement
• Minimize client churn (i.e. maximizing client service renewals)
• Leverage and improve upon scalable success strategies that drive member loyalty, thereby increasing client renewal and expansion
• Monitor and analyze metrics on the health of each book club community to identify, ideate, and evaluate growth opportunities
• Implement actionable strategies based on experiment findings
• Regularly report program analytics and success metrics to clients
• Provide guidance on improving existing features, and act as a client advocate with a focus on improving the client experience

Skills

• Bachelor's Degree (combination of liberal arts and business preferred)
• Experience with management of online programming OR equivalent education/experience
• Must be an organized, self-starter who is adept at task prioritization, time management, and is comfortable working independently from home
• Demonstrated ability to communicate effectively with an understanding of different approaches and best practices
• Exceptional verbal and written communication skills
• Demonstrated knowledge of business operations through previous work experience or internships
• Keen attention to detail
• Adaptability and strong problem-solving skills
• Excellent active listening skills
• Ability to build rapport and collaborate with others within the company and externally
• Demonstrated interest in and experience managing digital online communities (e.g., online discussion forums, social media discussion groups, etc.)
• Ability to collect and analyze data, spot trends, evaluate, and recommend tools to enhance a thriving community engagement strategy
• Tech-savvy initiative-taker with a demonstrated capacity to work on projects with minimum supervision, understand objectives, and produce top-quality deliverables
• Commitment to collective learning, program design, and iterative learning
• Passion for reading many different kinds of books and connecting with people in discussions about them

Benefits

• Comprehensive health, dental, and vision insurance
• Completely virtual team, so you can work from anywhere in the US (Eastern, Central, or Mountain time zones preferred)
• Flexible working hours
• Paid time off, prorated for part-time hours
• Professional development opportunities, including access to training courses and tools
• Stipend for home office and technology needs
• Monthly book stipend
• Supportive, mission-driven team culture

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