Bilingual Account Specialist, TELUS Health Care Contact Centers - Contract 18 months

TELUS is a leading healthcare innovation company in Canada, and they are seeking a Bilingual Account Specialist to promote advanced health technology and personalized care solutions. The role involves supporting bookings and generating revenue for Employer Health and Occupational Health products and services, while ensuring exceptional customer experiences and building strong patient relationships.

Responsibilities

• Booking new and existing patients via inbound requests, outbound sales campaigns and other means
• Leverage patient interactions to create prospects to generate incremental revenue opportunities
• Ensure cancellation and reschedule requests are managed to optimize revenue
• Delivering best-in-class customer experiences, building strong relationships, and influencing decision makers
• Actively listening to patients, completing needs analyses, and quickly identifying and recommending solutions to fit their current needs and future plans
• Becoming an expert in our internal systems, working with our partners in sales, product, marketing and operations, and improving our conversion capabilities

Skills

• Interest in the Canadian healthcare landscape and delivering superior customer-experiences
• Positive mindset, curiosity, and an eagerness to learn with high energy level
• Ability to establish customer rapport and build relationships on the go
• Entrepreneurial approach paired with a laser-focused pursuit of success
• Discipline around time management, setting priorities, and accomplishing goals
• Adaptability to change in a high-performing and fast-paced environment
• Confident interpersonal, communication, collaboration, and virtual presentation skills
• Bilingual English and French
• Intermediate knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope
• Proficiency with Salesforce is an asset

Benefits

• Base salary, plus earned target commission
• Opportunity to build a strong sales foundation within a highly-engaged team of peers and sales leaders
• Potential to develop into advanced sales roles or even sales leadership roles within Health or across other TELUS business units
• Build knowledge and experience in the Canadian healthcare and benefits industry
• Active support of your personal development with leading-edge training and development tools
• Managers who genuinely care about your growth within the organization
• Hybrid work model available, offering flexibility that balances a high-performance sales culture with employee autonomy.

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