Experienced Entry-Level Remote Online Chat Specialist – Customer Support and Relationship Building
At arenaflex, we're on a mission to revolutionize the way we interact with customers, and we're looking for a talented and enthusiastic individual to join our team as a Remote Online Chat Specialist. As a key member of our customer support team, you'll play a vital role in providing exceptional service to our clients and their customers, helping to build strong relationships and drive business growth.
About arenaflex
arenaflex is a dynamic and innovative company that's passionate about delivering exceptional customer experiences. We're a team of dedicated professionals who are committed to making a difference in the lives of our clients and their customers. With a strong focus on customer-centricity, we're always looking for ways to improve our services and exceed expectations.
Job Summary
As a Remote Online Chat Specialist, you'll be responsible for providing top-notch customer support to our clients and their customers via live chat. You'll be the face of arenaflex, interacting with customers in real-time to answer their questions, resolve issues, and provide exceptional service. If you're a self-starter with a passion for customer service, we want to hear from you!
Responsibilities
* Answer incoming customer live chats regarding website navigation issues, service questions, and general client concerns
- Evaluate customer interactions and elevate issues to the Online Chat Manager when appropriate
- Create relationships with new customers to better understand and achieve their needs
- Respond to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
- Promote interest in client products and services
- Consistently achieve established standards of the position
- Continually portray and project a positive and professional image
- Provide administrative support to the customer service team
- May assist with overflow work and other duties as needed
Qualifications
* Strong work ethic with the ability to work well both independently and within the context of a larger team-oriented environment
- PC keyboarding and internet experience needed
- Strong communication and interpersonal skills, including written and verbal
- Upbeat, positive attitude and professional demeanor
- Articulate and well-accustomed to a client-facing role
- Ability to compose professional emails is a plus
- Proficient written and verbal communication skills in English
- Basic technical skills (able to navigate through smartphone and computer applications) With an upbeat, positive, kind, empathetic personality
What We Offer
* Competitive hourly rate: $24.00 - $34.00/hour
- Flexible scheduling: Available shifts all days of the week
- Comprehensive benefits package, including:
+ Medical, dental, life, and vision insurance + Unlimited paid time off + Paid family leave + Short-term disability + 401k plan + Reimbursement for education and professional development + Employee assistance program
- Opportunity to grow and develop your skills and career with arenaflex
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Why Join arenaflex?
* We're a company that values our employees and provides opportunities for growth and development
- We're passionate about delivering exceptional customer experiences and making a difference in the lives of our clients and their customers
- We offer a comprehensive benefits package and competitive compensation
- We're a dynamic and innovative company that's always looking for ways to improve and exceed expectations
How to Apply
If you're a motivated and enthusiastic individual with a passion for customer service, we want to hear from you! Please submit your application today, and don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Apply To This Job
Don't Hesitate, Apply!
We're excited to hear from you and look forward to reviewing your application. Remember, we're not just looking for a candidate who meets the requirements – we're looking for a team member who shares our passion for customer service and is committed to delivering exceptional experiences. Apply for this job