Experienced Live Chat and Email Support Agents – Customer Service Representatives for E-commerce Businesses

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, remote work environment where you can grow professionally and personally? Look no further! arenaflex is seeking highly skilled and motivated Live Chat and Email Support Agents to join our team of customer service professionals.

About arenaflex

arenaflex is a leading provider of customer service operations for e-commerce stores, offering a range of services including customer service agent management, infrastructure improvements, and workflow optimization. With a strong focus on innovation and customer satisfaction, we've built a reputation for delivering high-quality support experiences that drive business growth. Our team of over 100 employees is based in the Philippines, and we're proud to offer a fully remote work environment that allows our team members to work from anywhere.

Job Summary

As a Live Chat and Email Support Agent at arenaflex, you'll play a critical role in delivering exceptional customer experiences to our clients' customers. Your primary mission will be to increase sales conversion rates by providing world-class support and helping visitors navigate our clients' websites. You'll also handle post-order queries, complaints, and other customer-related issues.

Responsibilities

* Convert chats into sales by providing world-class customer service and a pleasant experience to every website visitor

• Protect company, client, and visitor information
• Work collaboratively with the team to achieve individual and team goals
• Stay up-to-date with the latest industry trends and best practices through continuous learning and self-paced training
• Ensure you have the right equipment and a productive workspace to deliver high-quality support

Work Experience

* At least two years of customer service experience in English-speaking businesses, clients, or customers, preferably in e-commerce or similar industries

• Robust e-commerce or retail customer service background
• Genuine care for customers and clients
• Sales-oriented individuals with a passion for driving business growth are a plus
• Social media management experience is a plus
• At least six months of work-from-home experience is a plus

Qualifications Required

* Remote work readiness: + Stable high-speed internet with backup (minimum 10 Mbps) + Computer (laptop or desktop) with the following recommended specs: - QUAD-CORE CPU at least 2.5 GHz or higher - RAM 16GB or higher - 1GB GPU - At least 110 GB SSD for your drive C - Dual monitor with at least 1920 x 1080 display resolutions - Headset with mic and webcam for meetings - Focused workspace

• Above-average written and verbal English communication and comprehension skills
• Great chat, email, social media, and phone etiquette
• Advance critical thinking skills

What We Offer

* Starting salary rate: $4/hour

• Fully remote work environment (work from anywhere with a stable internet connection and electricity)
• Pandemic-proof job
• Weekly pay after the first week of training
• No salary deductions
• Paid Time Offs
• HMO coverage up to $50/month
• Paid breaks
• Paid training
• Career growth opportunities
• Performance-based compensation review
• Save time and money by working from home
• Company and team events – virtual and offline

What We Don't Offer

* All government-mandated benefits (SSS, PAGIBIG, PHILHEALTH). Our team pays them voluntarily.

• Company PC – you must already have or buy or upgrade your current one to meet our minimum requirements.

Terms of Employment

* If you're qualified for the Live Chat or Email Support position, you'll be placed on our "waiting list" unless we're urgently hiring. The average waiting time to be assigned is between 2-8 weeks, depending on our service requirements.

• Full-time – you'll start between 20-30 hours/week, then gradually move up to 40-45 hours/week as you learn the process and depending on the business requirements.
• This project-based job is coterminous with the client contract with arenaflex.
• Agents with good track records at arenaflex may be transferred to other accounts/projects.

How to Apply

* For the best application experience, we recommend using Google Chrome as your browser. This ensures optimal performance and minimizes any potential submission issues.

• Select any of the locations listed below. We're a fully remote company, so selecting any location from the list doesn't affect your application.
• Be sure to monitor your email's "Spam / Junk folder" to not miss any emails from us.
• Please provide an active mobile phone # (any network, must have Viber but not a landline #) so we can contact you via text or call if needed.

Apply Job! Join our team of customer service professionals and take the first step towards a rewarding and challenging career at arenaflex! Apply for this job