Experienced Field Support Associate II – Customer Service and Technical Support Specialist at arenaflex
Unlock a Rewarding Career in Customer Service and Technical Support
Are you passionate about delivering exceptional customer experiences and have a knack for problem-solving? Do you thrive in a fast-paced environment where no two days are the same? If so, we want to hear from you! arenaflex is seeking an experienced Field Support Associate II to join our dynamic team, providing top-notch technical support and customer service to our internal and external customers.
About arenaflex
arenaflex is a leading provider of innovative solutions, dedicated to empowering our customers to achieve their goals. Our team is passionate about making a difference, and we're committed to delivering exceptional customer experiences that exceed expectations. As a Field Support Associate II, you'll be a key member of our team, working closely with internal and external customers to resolve complex issues and provide product and service knowledge.
Job Summary
We're looking for a highly skilled and customer-focused Field Support Associate II to provide top-notch technical support and customer service to our internal and external customers. As a key member of our team, you'll be responsible for resolving complex issues, providing product and service knowledge, and exceeding customer expectations. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you!
Key Responsibilities
As a Field Support Associate II, you'll be responsible for:
Customer Support (40%):
Assist internal and external customers through their shopping experience with arenaflex websites and mobile applications, providing solutions via phone, chat, email, and/or social networks.
Issue Resolution (40%):
Resolve complex problems involving multiple departments and/or vendors, following up with customers throughout the resolution process.
Quality and Productivity (10%):
Meet or exceed scorecard requirements for productivity and quality, ensuring that customer needs are met in a timely and efficient manner.
Task Management (10%):
Effectively and routinely balance multiple customers and tasks, prioritizing and managing time to meet customer expectations.
Requirements
To be successful in this role, you'll need to possess the following qualifications and skills:
Minimum Qualifications
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Age:
Must be eighteen years of age or older.
Work Authorization:
Must be legally permitted to work in the United States.
Preferred Qualifications
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Education:
College degree preferred.
Experience:
Prior arenaflex experience, knowledge of technologies and standard practices typically found in a call center environment, and knowledge of standard practices and terminology used in retail sales and/or the building materials industry.
Skills:
Advanced knowledge of arenaflex systems, such as QuoteCenter, eSVS, Store Systems, and MyCD, as well as excellent written and verbal skills, typing proficiency, and the ability to consistently provide outstanding customer service.
Competencies
To excel in this role, you'll need to demonstrate the following competencies:
Customer Service:
Skilled at consistently providing outstanding customer service, following through on responsibilities to internal and external customers, and recovering from any errors made.
Problem-Solving:
Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands, and a fast-paced environment.
Communication:
Skilled at effectively assessing customer audience and adjusting style and tone of verbal and written correspondence to match that of the customer.
Product Knowledge:
Demonstrate broad-based knowledge of arenaflex product offerings and capable of and interested in attaining SME level product knowledge of the arenaflex department in which he/she works.
What We Offer
As a Field Support Associate II at arenaflex, you'll enjoy a dynamic and supportive work environment, opportunities for career growth and development, and a competitive compensation package. We're committed to helping our employees achieve their goals and reach their full potential.
How to Apply
Don't miss out on this exciting opportunity to join our team! If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you. Apply now and take the first step towards a rewarding career with arenaflex. Apply To This Job Apply for this job Apply for this job