Experienced Customer Service Representative – In-House NE Miami – arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a leading importer and distributor of premium ceramic flooring products and accessories, we're committed to building long-term relationships with our customers and partners. Our team of dedicated professionals is the backbone of our success, and we're looking for talented and energetic individuals to join our Customer Service team in our arenaflex office in NE Miami.

About arenaflex

arenaflex is a dynamic and innovative company that has been a leader in the flooring industry for over three decades. Founded in 1987, we've established ourselves as a trusted partner for retailers across the continental US. Our commitment to quality, customer satisfaction, and employee development has earned us a reputation as a top employer in the industry. At arenaflex, we believe that our people are our greatest asset, and we're dedicated to creating a rewarding work environment that supports the growth and development of our employees.

Job Summary

We're seeking an experienced Customer Service Representative to join our team in NE Miami. As a Customer Service Representative, you'll be the face of arenaflex, providing world-class customer service in all interactions. You'll be responsible for maintaining high levels of customer satisfaction, maximizing sales productivity, and assisting with the overall optimization of customer service. If you're a people person with excellent communication skills and a passion for delivering exceptional customer experiences, we want to hear from you!

Key Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Providing exceptional customer service: Professionally respond to inbound calls from customers nationally, ensuring that every interaction is a positive one.
• Data entry and CRM management: Accurately input information into various fields and maintain the CRM database with customer and prospect information.
• Order management: Maintain an order batch, responsible for the life of an order from processing to following up, if required.
• Follow-up and verification: Follow up as necessary on orders to ensure that orders are processed in a timely manner and verify items and customer's information entered accurately.
• Payment processing: Follow up on pending payments and process payments in a timely manner.

Competencies

To succeed in this role, you'll need to possess the following competencies:

• Fast-paced environment: Be comfortable in a fast-paced environment and be multi-task oriented.
• Positive attitude: Friendly, positive attitude, and eager to assist the customer regardless of the customer's disposition.
• Attention to detail: Work effectively under pressure and maintain attention to detail.
• Collaborative team player: Collaborative and team player attitude, with a willingness to work collaboratively with colleagues to achieve common goals.

Requirements

To be considered for this role, you'll need to meet the following minimum requirements:

• Education: High School Diploma or Equivalent (GED) preferred.
• Communication and organizational skills: Excellent communication and organizational skills, with the ability to communicate effectively with customers and colleagues.
• Customer service experience: 1 year of previous customer services/call center experience.
• Technical skills: Must be computer literate with data entry skills and intermediate to advanced knowledge of Microsoft Office: Word, Excel, and Outlook.
• Language skills: English/Spanish a plus.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Specific vision abilities: Close vision and distance vision.
• Physical activity: Regularly required to sit, use hands and fingers, handle, or feel and talk and hear. May be required to lift and move boxes or packages not exceeding 20 pounds in weight.

Work Environment

The work environment will be an office environment. Noise level: Normal office noises.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to the growth and development of our employees. As a Customer Service Representative, you'll have opportunities to:

• Develop your skills: Receive training and development opportunities to enhance your customer service skills and technical knowledge.
• Take on new challenges: Be given the opportunity to take on new challenges and responsibilities as you grow and develop in your role.
• Collaborate with colleagues: Work collaboratively with colleagues to achieve common goals and develop your teamwork and communication skills.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Competitive salary: A salary that reflects your skills and experience.
• Benefits package: A comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) plan.
• Perks and recognition: Opportunities for recognition and rewards, including bonuses and employee recognition programs.

Conclusion

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join our team as a Customer Service Representative and take the first step towards a rewarding career with arenaflex. Apply for this job