Experienced Customer Solutions Specialist – Multilingual Support for arenaflex

Join our team if you love helping people and enjoy a challenge! We're looking for a passionate Customer Solutions Specialist who speaks multiple languages and wants to work remotely from Hungary. If you're a customer-first individual with a passion for problem-solving and a knack for communication, we'd love to hear from you.

Job Summary

As a Customer Solutions Specialist at arenaflex, you will act as the primary liaison for assisting customers with billing-related questions, educating customers on the offered services and system capabilities, arranging the scheduling of vehicles for maintenance and installation, and troubleshooting system and hardware-related issues in a fast-paced, highly demanding, and rewarding environment in multiple languages.

Key Duties

• Manage incoming phone calls, emails, and cases in a timely and professional manner.

• Assist customers with billing and contract-related requests, providing clear and concise explanations of arenaflex's services and policies.
• Educate customers and answer general questions about the supported software, ensuring they have a comprehensive understanding of its capabilities and limitations.
• Reach out to customers to schedule installation of orders, while coordinating with subcontractor technicians to ensure seamless execution.
• Standardized troubleshooting of user-reported issues with the supported software and hardware, utilizing technical expertise to resolve complex problems.
• Keep records of customer interactions, process customer accounts, and file documents accurately and efficiently.
• Follow communication procedures, guidelines, and policies to maintain a high level of customer satisfaction and loyalty.
• Take the extra mile to engage customers, building strong relationships and fostering a sense of community.
• Additional ad-hoc tasks and projects in alignment with the business needs, demonstrating adaptability and a willingness to learn.

Requirements

Technical Skills:

• Strong knowledge of Microsoft Office applications, including Word, Excel, and PowerPoint.

• Experience with CRM software is a significant plus, demonstrating proficiency in managing customer relationships and data.

Personal Attributes:

• Customer-first mindset with a passion for helping people, prioritizing their needs and concerns.

• Effective follow-up and organizational skills to keep things running smoothly, ensuring timely resolution of customer issues.
• Sharp attention to detail and outstanding problem-solving abilities, utilizing technical expertise to resolve complex problems.
• Ability to work well both independently and as part of a team, collaborating with colleagues to achieve shared goals.
• Great planning and organizational skills, managing multiple tasks and priorities in a fast-paced environment.
• Positive attitude and proactive approach, embracing challenges and opportunities for growth.

Languages:

• Excellent communication skills in both Portuguese (C1) and English (B2), written and spoken, with the ability to communicate effectively with customers and colleagues.

Qualifications:

• A High school diploma or equivalent, with a College level preferred, demonstrating a strong foundation in communication, problem-solving, and technical skills.

• Previous experience in BPO and Customer Service, with a focus on technical account management, is highly desirable.
• A proven track record demonstrating the skills and qualities outlined in this job description, showcasing a commitment to customer satisfaction and loyalty.

Benefits

Why Join Us?

Transcosmos is proud to offer a fantastic and unique working environment, built on a successful family culture of ambition, experience, and teamwork. We're proud to promote longevity and progression at every level.

• To acquire the necessary knowledge, we provide a 2-week paid training, where you'll not only expand your knowledge but also get to know your colleagues, feeling at home from the beginning.
• Competitive salary, recognizing your value and contributions to the team.
• Monthly performance bonuses, rewarding your hard work and dedication.
• Cafeteria, providing a comfortable and convenient space for meals and relaxation.
• Team building and free time activities, fostering a sense of community and camaraderie.
• Flexibility, allowing you to balance work and personal life.
• Youthful environment, embracing innovation and creativity.
• Home office, providing a comfortable and productive workspace.

About arenaflex

Since our inception in 1966, Transcosmos has become a global leader in the Business Process Outsourcing (BPO) industry, employing 45,000 talented staff in over 160 different locations around the world, including Hungary, Poland, the UK, and the Philippines. arenaflex is passionate about 'people & technology' and specializes in 24/7 Customer, Technical, and Business Support services in over 25 different languages, including English, Spanish, German, French, Mandarin, Japanese, Korean, Thai, and many more.

Join Our Team Today

If you're a motivated and customer-focused individual with a passion for problem-solving and communication, we invite you to join our team at arenaflex. Apply now and take the first step towards a rewarding and challenging career in customer solutions. Apply for this job