Experienced Full Stack Product Manager – Technical, arenaflex Connect Chat
As a seasoned product manager with a passion for innovation and customer-centricity, you have the unique opportunity to join the arenaflex Solutions organization and shape the future of customer engagement. arenaflex Connect Chat is a cutting-edge conversational AI-powered solution that enables businesses to deliver personalized, proactive, and seamless messaging experiences across web, mobile, SMS, and popular communication apps like Apple Messages and WhatsApp. As the Senior Product Manager, Technical, on the arenaflex Connect Chat team, you will define the long-term product vision and lead cross-functional efforts to build innovative Chat capabilities that deeply integrate with Connect's contact routing, agent workspace, end customer experiences, and AI services.
About arenaflex
arenaflex is a world-leading cloud platform that provides business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We accelerate our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. Our team is passionate about building opinionated, turnkey solutions that are no-brainers to buy and easy to use.
A Day in the Life
As a Senior Product Manager, Technical, you will work closely with customers to understand their goals and challenges, and define a product vision that meets their needs. You will influence senior leaders across arenaflex and communicate your product vision, strategy, goals, status, and customer impact. You will build a roadmap and define features that delight our customers, drive adoption, and increase utilization of our services. You will collaborate with engineering to build new capabilities and source customers for early adoption, beta testing, and launch partners. You will launch and promote new capabilities, in collaboration with product marketing. You will deliver compelling presentations, product demos, technical blogs, and discussions to drive adoption of communication offerings.
Key Responsibilities
• Engage with customers to work backwards from their goals and challenges to define a product vision, including future roadmap, investment, innovation, and experimentation
- Influence senior leaders across arenaflex and communicate your product vision, strategy, goals, status, and customer impact
- Build a roadmap and define features that delight our customers, drive adoption, and increase utilization of our services
- Collaborate with engineering to build new capabilities and source customers for early adoption, beta testing, and launch partners
- Launch and promote new capabilities, in collaboration with product marketing
- Deliver compelling presentations, product demos, technical blogs, and discussions to drive adoption of communication offerings
Essential Qualifications
• 5+ years of technical product management with internet business experience
- 5+ years of working as a Technical Product Manager experience
- 3+ years of technical (software development, network development, IT, other related) experience
- Experience in taking a product from conception and definition phase through engineering design and taking it to market
- Experience delivering large-scale SaaS, PaaS, or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)
Preferred Qualifications
• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience working within teams delivering software products and features using agile methodologies
About the Team
Our team is passionate about building innovative solutions that meet the needs of our customers. We value diversity and inclusion, and we encourage candidates from all backgrounds to apply. We are committed to creating a workplace culture that is inclusive, supportive, and empowering.
Work-Life Balance
We value work-life harmony and believe that achieving success at work should never come at the expense of sacrifices at home. We offer flexible work hours and arrangements to support our employees' needs.
Inclusive Team Culture
Our team culture is built on the principles of inclusion, empathy, and respect. We believe that everyone has a unique perspective and contribution to make, and we strive to create a workplace where everyone feels valued and supported.
Mentorship and Career Growth
We are committed to helping our employees grow and develop in their careers. We offer mentorship programs, training and development opportunities, and a culture of continuous learning and improvement.
Compensation and Benefits
We offer a competitive compensation package, including a base salary, equity, sign-on payments, and other forms of compensation. We also offer a range of benefits, including medical, financial, and other perks.
How to Apply
If you are a motivated and experienced product manager with a passion for innovation and customer-centricity, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply for this job