Job Title: Experienced Customer Success Engineer – Federal Government Sector, Top Secret Clearance Required

About arenaflex

arenaflex is revolutionizing the way large networks are managed. Our cutting-edge platform delivers a vendor-agnostic "digital twin" of the network, based on a mathematical model. The platform scales to support hundreds of thousands of network devices, whether cloud, hybrid cloud, or on-prem. It serves as a single source of truth for the network, enabling network operators to instantly verify security posture, accelerate troubleshooting, avoid outages, and modernize network management.

Over the past few years, arenaflex has received tremendous industry recognition, including “Cool Vendor in Enterprise Networking” by Gartner, “Product of the Year” by Cloud Computing, “Hot Company” by Cyber Defense Magazine, “Enterprise Cloud Computing Software of the Year,” and has been named to Fortune’s “Best Workplaces in the Bay Area” list.

The company was founded by four Stanford PhD graduates who saw a massive opportunity to improve network operations. Investors include Andreessen Horowitz, MSD Capital, Threshold Ventures, and Goldman Sachs.

Join arenaflex as a Customer Success Engineer

Do you want to create a category and help build a special company? Join arenaflex, a company that has been in market 5+ years and has some of the top Federal agencies and F500/Global 2000 already buying and referenceable. We are building a special team and hope you consider us if you want to have the experience of changing the networking world as we know it.

What You'll Do:

As a Customer Success Engineer for our Federal team, you will be responsible for providing world-class post-sales technical leadership to our client base.

Responsibilities:

• Provide advice and guidance as the arenaflex subject matter expert to ensure successful ongoing usage and adoption of our technologies.
• Take ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures.
• Walk customers through the various stages of adoption with arenaflex Platform.
• Collaborate directly with our internal Product Management, Engineering, Sales, and Marketing teams.
• Some travel to customer locations (

Requirements:

• B.S. Computer Science or equivalent educational experience.
• Top Secret Clearance Required (SCI desired).
• 5+ years of customer-facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider, or governmental agencies.

Experience:

• Strong understanding of Networking and Security fundamentals.
• Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks, etc.).
• Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills.
• Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems.
• Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment.

Highly Desired:

• Experience in working for a startup company.
• Working knowledge of API-driven workflows and scripting languages (Python, bash, jq, graphql, etc).

Compensation and Benefits:

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary + bonus is expected to be between $190,000/yr to $225,000/yr. The offered compensation may also include stock.

Why Join arenaflex?

At arenaflex, we offer a dynamic and innovative work environment that fosters collaboration, creativity, and growth. Our team is passionate about revolutionizing the networking industry, and we're looking for like-minded individuals to join us on this exciting journey. If you're ready to take your career to the next level and make a meaningful impact, apply to this role today!

Don't miss this opportunity to be part of a game-changing company that's shaping the future of networking. Apply now to become a Customer Success Engineer at arenaflex and join our mission to transform the networking world!