Experienced Medical Billing Customer Support Specialist – Remote Opportunity

About arenaflex

arenaflex is a national leader in providing innovative medical solutions, empowering patients to manage their health and treatment at home. With a strong commitment to customer care and a passion for delivering high-quality products and services, arenaflex has established itself as a trusted partner in the healthcare industry. Our team of dedicated professionals is driven by a shared vision of improving patient outcomes and enhancing the overall healthcare experience.

Overview and Responsibilities

Summary

We are seeking a highly skilled and customer-focused Medical Billing Customer Support Specialist to join our arenaflex team. As a key member of our Centralized Care Team, you will play a vital role in providing exceptional support to patients, referral sources, and employees. In this remote position, you will be responsible for processing new orders, responding to customer inquiries, and resolving issues in a timely and professional manner. If you possess a strong background in medical billing, excellent communication skills, and a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity.

Pay and Benefits

* Starting salary: $15.25 per hour

• Quarterly bonus opportunity
• 100% remote work from home arrangement
• Comprehensive benefits package, including:

+ Generous paid time off and paid holidays + Overtime pay for non-exempt hourly positions + Commission for Account Executives + Fixed and variable rate car reimbursement for Area Managers and Account Executives + Employee discount program + Employee recognition program + Bonus and incentive opportunities + Mileage reimbursement (when applicable) + Telephone reimbursement (when applicable) + EAP + 401k + Medical, Prescription, Dental, and Vision + HSA and FSA/Dependent Care FSA + Life Insurance, Disability, Accidental death, Identity protection, and Legal services + Meru Health Mental health and Mercer SmartConnect Medicare programs + Livongo Diabetes and High Blood Pressure programs + Healthcare Bluebook and RX Savings solutions programs + HEPB and TB vaccinations

Essential Duties and Responsibilities

* Provide exceptional customer support to patients, referral sources, and employees through phone, email, and other communication channels

• Process new orders, respond to customer inquiries, and resolve issues in a timely and professional manner
• Collect co-pays and deductible amounts
• Conduct insurance verification and eligibility for services/products
• Conduct patient satisfaction calls and act as patient advocate to resolve questions or concerns
• Develop and maintain a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
• Maintain accuracy and quality control throughout patient contact and data entry
• Manage all aspects of initial intake, including answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS and eIntake, printing tickets, assembling charts, and processing paperwork
• Obtain authorization and qualification documentation
• Prepare complete and accurate files for Billing Department
• Process work orders to field locations and coordinate timely fulfillment of products and services ordered
• Provide product/service information and education by answering questions and offering assistance
• Provide thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies
• Work extensively with eIntake proprietary system
• Perform other duties as assigned

Qualifications

* High school diploma or GED equivalent required

• One to three years of related prior work experience in a team-oriented environment
• Experience in medical field and administrative record management
• Strong customer service background
• Valid driver's license in state of residence with a clean driving record (when applicable)
• Background investigation (company-wide)
• Drug screen (when applicable for the position)

Skills, Knowledge, and Abilities

* Effectively communicate in English; both oral and written

• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of communications in English (verbal, non-verbal, written, listening, and visual)
• Knowledge of medical billing practices and of billing reimbursement
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-task along with attention to detail
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Sense of urgency and responsiveness to physicians, location employees, and patients
• Work independently and as part of a team

Physical Demands

* Lifting of 10lbs.

• Requires sitting, walking, standing, talking, or listening; extensive hours sitting at a desk
• Requires close vision to small print on computer and/or paperwork; extensive hours working on the computer

Machines, Equipment, and Technical Abilities

* Email transmission and communication

• Internet navigation and research
• Microsoft applications; Word and Excel
• Office equipment; fax machine, copier, printer, phone, and computer/tablet

Why Join arenaflex?

* Opportunity to work with a national leader in the healthcare industry

• Comprehensive benefits package, including paid time off, overtime pay, and commission opportunities
• Remote work arrangement, allowing for flexibility and work-life balance
• Collaborative and dynamic work environment
• Opportunities for career growth and professional development
• Recognition and rewards for outstanding performance

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to reviewing your application and discussing this opportunity further. Apply for this job