Community Manager & Content Marketer
Benefits:
- IRA with company Matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
- Write and publish 2–4 Zendesk knowledge base articles per month
- Maintain and update content to reflect product changes and enhancements
- Format and structure content using basic HTML
- Create clear, client-friendly release notes and implementation guides
- Optimize support responses with helpful content links
- Promote awareness and usage of knowledge resources internally and externally
- Monitor content performance in Zendesk on a weekly basis
- Deliver monthly performance reports with insights and recommendations
- Identify gaps, outdated content, and underperforming assets
- Implement data-driven improvements to increase engagement and usability
- Manage end-to-end webinar publishing (uploads, captions, chapters, distribution)
- Create training videos including storyboarding, scripting, recording, and editing
- Maintain an organized, up-to-date video content library
- Partner with Product, Support, and Client teams to identify content needs
- Ensure consistency in tone, branding, and messaging
- Support onboarding and client education initiatives
- Document internal processes and workflows
- Stay current on content marketing and knowledge management best practices
- Experience creating clear, client-facing technical or product content
- Familiarity with Zendesk or similar knowledge base platforms
- Basic HTML skills for formatting and structuring content
- Strong organizational and project management abilities
- Experience with video tools, webinar platforms, or screen recording software
- Ability to analyze performance data and turn insights into action
- Excellent written and verbal communication skills
- High attention to detail and focus on usability
- Experience with Vidyard, Scribe, or similar tools
- Background in SaaS, technology, or client education
- Video editing experience
- You consistently deliver high-quality, user-friendly content
- You take ownership of and improve the knowledge base ecosystem
- You use analytics to drive meaningful improvements
- You make complex topics simple and approachable
- You collaborate effectively across teams
- You proactively identify ways to enhance the client experience
- Primarily computer-based work
- Regular use of digital collaboration and video conferencing tools
- Occasional work with visual and video content